C1 M2- How project managers impact organisations

Question 1

What are the main ways project managers add value to projects and impact organizations?

Answer 1

1. Focusing on the customer
2. Building a great team
3. Fostering relationships and communication
4. Managing the project
5. Breaking down barriers

Question 2

Who are considered customers in project management?

Answer 2

• Internal customers: Stakeholders within the organization, such as management, project team members, and resource managers.
• External customers: Clients, contractors, suppliers, and consumers outside the organization.

Question 3

Why is focusing on the customer important in project management?

Answer 3

The customer defines project requirements, budget, and deadlines. Understanding and meeting their expectations ensures the project’s success.

Question 4

What questions can project managers ask to understand the customer’s needs?

Answer 4

1. What problem are you trying to solve?
2. How is the problem impacting your organization?
3. What prompted you to ask for help now?
4. What is your hope for the outcome of this project?

Question 5

How can project managers add value when focusing on customers?

Answer 5

By building relationships, ensuring the customer feels heard, and working to meet their expectations and goals.

Question 6

Why is building a great team essential in project management?

Answer 6

A team is a project’s biggest asset. The right team with the necessary skills ensures the project’s success.

Question 7

How can project managers build a great team?

Answer 7

• Identify and hire team members with the right skills.
• Understand each person’s strengths, weaknesses, and motivations.
• Show appreciation and trust in the team by allowing input and addressing their needs.

Question 8

What is the foundation of customer satisfaction and building a great team?

Answer 8

Relationships and communication.

Question 9

How can project managers foster relationships and communication?

Answer 9

• Regularly check in with the team and stakeholders.
• Build relationships by treating others with respect and consideration.
• Communicate clearly and openly to maintain alignment.

Question 10

What role does managing the project play in its success?

Answer 10

A project manager sees the overall picture, ensures alignment between tasks and the project’s goal, and helps the team understand the impact of their work.

Question 11

Why is it important for team members to understand the big picture of a project?

Answer 11

Understanding the big picture helps team members tailor their tasks to meet the project’s overall goals and deliver what the customer needs.

Question 12

What are some ways project managers can break down barriers?

Answer 12

• Support the team in trying new approaches.
• Advocate for additional resources when needed.
• Reach out to other organizations if the team encounters roadblocks.