Vocabulary, Thanatology: Communication Skills Flashcards
The degree of regard a person holds for oneself.
Self-Esteem
The quality of one’s voice.
Tone
The emotional tone of a relationship as it is expressed in the messages that the partners send and receive.
Climate
The process of correctly pronouncing all the necessary parts of a word.
Articulation
The discernible response of the receiver.
Feedback
A complete sentence describing the central idea of a speech, usually found in the first paragraph.
Thematic (Thesis Statement)
Giving the appearance of listening.
Pseudolistening
The process of deliberately revealing information about oneself that is significant and that would not normally be known by others.
Self-Disclosure
Listening in which the goal is to help the speaker solve a problem.
Empathetic Listening
The speak at which a speaker utters words.
Rate
Agreement between group members about a decision.
Consensus
Physical location and personal history surrounding the communication.
Environment
The study of how people and animals use space.
Proxemics
A force that interferes with the process of communication.
Noise
A speech that is read word-for-word from a prepared text.
Manuscript Speech
One person speaking with limited verbal feedback.
Public Communication
An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals.
Conflict
The objective, emotion-free meaning of a term.
Denotation
Deals with the meanings of words.
Semantics
Decodes the message.
Receiver
Listening to understand another person or idea.
Informational Listening
Taking innocent comments as personal attacks.
Defensive Listening
A disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position.
Ambiguous Response
Excessive written or verbal information.
Message Overload
The medium through which a message passes from sender to receiver.
Channel
To be clear and brief.
Concise
The arrangement of words in a sentence.
Syntax
The study of body movement, gestures, and posture.
Kinesics
Words that gain their meaning through comparison.
Relative Terms
Not listening because he/she is only interested in what he/she has to say.
Stage Hogging
The speech memorized or delivered word for word from a manuscript.
Formal
A pleasant term substituted for a more direct, less pleasant term.
Euphemism
Taking a speaker’s remarks at face value.
Insensitive Listening
Communicating with oneself.
Intrapersonal Communication
Incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand.
Faulty Assumption
A speech planned in advance but presented in a direct, conversational manner.
Extemporaneous Speech
The process of human beings responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world.
Communication
Listening in which the goal is to judge the quality or accuracy of speaker’s remarks.
Evaluative Listening
The believability of a speaker or other source of information.
Credibility
A speaker’s words and actions.
Message
Communication in which the two parties involved consider one another as individuals.
Interpersonal Communication
The relatively stable set of perceptions each individual holds of himself or herself.
Self-Concept
A speech that is learned and delivered by rote without a written text.
Memorized Speech
The process of focusing on certain stimuli from the environment.
Attending
Encodes and delivers the message.
Sender
The highness or lowness of one’s voice.
Pitch
The emotional associations of a term.
Connotation
Words that have more than one dictionary meaning.
Equivocal Terms
The art or science of establishing and promoting a favorable relationship with the public.
Public Relations
A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise.
Self-Fulfilling Prophecy
A speech given “off the top of one’s head” without preparation.
Impromptu Speech
The loudness of one’s voice.
Volume
