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Principals 2 > Vocabulary, Thanatology: Communication Skills > Flashcards

Vocabulary, Thanatology: Communication Skills Flashcards

1
Q

The degree of regard a person holds for oneself.

A

Self-Esteem

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2
Q

The quality of one’s voice.

A

Tone

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3
Q

The emotional tone of a relationship as it is expressed in the messages that the partners send and receive.

A

Climate

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4
Q

The process of correctly pronouncing all the necessary parts of a word.

A

Articulation

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5
Q

The discernible response of the receiver.

A

Feedback

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6
Q

A complete sentence describing the central idea of a speech, usually found in the first paragraph.

A

Thematic (Thesis Statement)

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7
Q

Giving the appearance of listening.

A

Pseudolistening

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8
Q

The process of deliberately revealing information about oneself that is significant and that would not normally be known by others.

A

Self-Disclosure

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9
Q

Listening in which the goal is to help the speaker solve a problem.

A

Empathetic Listening

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10
Q

The speak at which a speaker utters words.

A

Rate

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11
Q

Agreement between group members about a decision.

A

Consensus

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12
Q

Physical location and personal history surrounding the communication.

A

Environment

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13
Q

The study of how people and animals use space.

A

Proxemics

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14
Q

A force that interferes with the process of communication.

A

Noise

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15
Q

A speech that is read word-for-word from a prepared text.

A

Manuscript Speech

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16
Q

One person speaking with limited verbal feedback.

A

Public Communication

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17
Q

An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals.

A

Conflict

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18
Q

The objective, emotion-free meaning of a term.

A

Denotation

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19
Q

Deals with the meanings of words.

A

Semantics

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20
Q

Decodes the message.

A

Receiver

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21
Q

Listening to understand another person or idea.

A

Informational Listening

22
Q

Taking innocent comments as personal attacks.

A

Defensive Listening

23
Q

A disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position.

A

Ambiguous Response

24
Q

Excessive written or verbal information.

A

Message Overload

25
Q

The medium through which a message passes from sender to receiver.

A

Channel

26
Q

To be clear and brief.

A

Concise

27
Q

The arrangement of words in a sentence.

A

Syntax

28
Q

The study of body movement, gestures, and posture.

A

Kinesics

29
Q

Words that gain their meaning through comparison.

A

Relative Terms

30
Q

Not listening because he/she is only interested in what he/she has to say.

A

Stage Hogging

31
Q

The speech memorized or delivered word for word from a manuscript.

A

Formal

32
Q

A pleasant term substituted for a more direct, less pleasant term.

A

Euphemism

33
Q

Taking a speaker’s remarks at face value.

A

Insensitive Listening

34
Q

Communicating with oneself.

A

Intrapersonal Communication

35
Q

Incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand.

A

Faulty Assumption

36
Q

A speech planned in advance but presented in a direct, conversational manner.

A

Extemporaneous Speech

37
Q

The process of human beings responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world.

A

Communication

38
Q

Listening in which the goal is to judge the quality or accuracy of speaker’s remarks.

A

Evaluative Listening

39
Q

The believability of a speaker or other source of information.

A

Credibility

40
Q

A speaker’s words and actions.

A

Message

41
Q

Communication in which the two parties involved consider one another as individuals.

A

Interpersonal Communication

42
Q

The relatively stable set of perceptions each individual holds of himself or herself.

A

Self-Concept

43
Q

A speech that is learned and delivered by rote without a written text.

A

Memorized Speech

44
Q

The process of focusing on certain stimuli from the environment.

A

Attending

45
Q

Encodes and delivers the message.

A

Sender

46
Q

The highness or lowness of one’s voice.

A

Pitch

47
Q

The emotional associations of a term.

A

Connotation

48
Q

Words that have more than one dictionary meaning.

A

Equivocal Terms

49
Q

The art or science of establishing and promoting a favorable relationship with the public.

A

Public Relations

50
Q

A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise.

A

Self-Fulfilling Prophecy

51
Q

A speech given “off the top of one’s head” without preparation.

A

Impromptu Speech

52
Q

The loudness of one’s voice.

A

Volume

Principals 2 (64 decks)

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