Vocabulary- Funeral Service Merchandising Flashcards
A subdivision of a cemetery which consists of several grave or interment spaces.
Lot
An unornamented casket made of wood which does not have a fixed interior lining.
Unfinished Wood Box
A non-movable casket handle.
Stationary Bar
The focal part of the interior which fills the inside of the crown, sometimes bordered by the roll (cove); may be referred to as the panel.
Cap Panel
The relationship between the wholesale cost of the merchandise and the total cost (both service and merchandise) to the consumer.
Merchandise Value Ratio (MVR)
Printed or typewritten list of outer burial containers normally offered for sale by the funeral provider which do not require special ordering. Must include retail price and enough descriptive information to enable consumers to identify the merchandise.
Outer Burial Container Price List (OBCPL)
The horizontal portion of the top body molding (body ledge) where the gasket is placed on gasketed caskets.
Body Ledge Flange (Top Body Molding Flange)
Source of market data that explains where certain businesses are located.
Census of Business
A casket in which the cap is in two pieces, the rim (ogee) and foot panel is one piece which is hinged to the top body molding and the head panel being the second piece which is hinged to the rim (ogee).
Single Hinged Panel
The process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods or services.
Marketing
The amount by which the bill or invoice will be reduced when a minimum quantity of merchandise has been ordered.
Quantity Discount
A metal alloy of steel, chromium, and sometimes nickel which is used in casket construction; noted for its ability to resist rust.
Stainless Steel
A tightly drawn form of casket interior style.
Tailored Interior
A metal alloy consisting mainly of iron and carbon; used in caskets it is low in carbon which keeps it soft (mild) and malleable; commercial steel contains carbon in an amount up to 1.7% as an essential alloying constituent.
Steel
A textile weave in which threads are crossed over one another to give an appearance of diagonal lines.
Twill Weave
A thin crinkled cloth of silk, rayon, cotton, or wool.
Crepe
The turned under edge or horizontal portion of the rim which comes into contact with the gasket or body ledge flange (top body molding flange).
Ogee Flange (Rim Flange)
Material which drapes the inside perimeter of the body of the casket.
Body Lining
The upper and lower limits of a series of numbers.
Range
Any light, easily cut wood; cone bearing or coniferous.
Softwood
An area of ground set aside and dedicated for the final disposition of dead human bodies.
Cemetery
A chart on which all sales are listed showing the number of sales in any sales bracket.
Sales Frequency Chart
A funeral service religious or otherwise, conducted at the grave.
Graveside Service
A transfer container consisting of a wooden tray with a cardboard covering for the casket.
Air Tray
Reflected illumination of an object.
Indirect Lighting
The handles, ornamental fixtures and their fittings that are attached to the casket shell.
Hardware
An inflow of assets as a result of selling a product or providing a service.
Income (Revenue)
A removable metal unit that is placed inside a wooden casket shell to provide protective qualities.
Casket Liner
Any person, partnership or corporation that sells or offers to sell funeral goods and funeral services to the public.
Funeral Provider
A component part of the casket interior which lines the rim (ogee) and surrounds the cap panel.
Cove (Roll, Puffing)
Itemized written statement provided for retention to each person who arranges a funeral or other disposition. It must include the goods and services selected and prices paid for each, itemization of cash advance items and the total cost.
Statement of Funeral Goods and Services Selected
The wealth produced in or near a community that provides employment and income to the local population.
Economic Base
A wheeled collapsible support of the casket, used in the funeral home, church, or home.
Church Truck
The goods which are sold or offered for sale directly to the public for use in connection with funeral services.
Funeral Goods
A transfer container consisting of a particle board box with a cardboard tray and cover to satisfy air shipping regulations.
Combination Case
A division of the total into four intervals, each one representing one-fourth of the total.
Quartile
A fabric woven to create a smooth lustrous face and dull back.
Satin
A type of credit granted by retailers that is used by individuals or families for satisfaction of their own wants.
Consumer Credit
A grave liner consisting of six or eight slabs of unfinished concrete placed around the casket.
Concrete Sectional (Sectional)
The current asset items consisting of cash, inventories, and accounts receivable.
Circulating Capital
A cemetery or section of a cemetery with only flush to the ground markers.
Memorial Park
Exist when a seller requires the purchase of unwanted items/services in order to obtain the desired item/service.
Typing Arrangements
A source document showing quantity, description, prices of items, total amount of purchase and the terms of payment.
Invoice
A service commemorating the deceased with the body present.
Funeral Ceremony
Compose the sides and ends of the casket shell.
Body Panels
A casket in which the rim (ogee), crown, and pies are formed as one unit with a transverse cut in the cap, forming a two-piece lid for the casket.
Perfection Half Couch
The method of selling merchandise whereby the funeral director does not stay in the selection room during the selection process.
Indirect Selection Room Procedure
The lower, or supporting part of a monument. In some monuments, there may be a first, second, and third base.
Base
A reduction of selling price below the original selling price.
Markdown
An inscription placed on a monument to commemorate the deeds or qualities of the departed.
Epitaph
A casket opening style in which the cap or lid at the head end of the casket is completely removed from the casket for the purpose of viewing; the remains may be viewed from either side of the casket.
Priest Casket (Slip Panel, Slip Top)
A casket made from a core of copper metal to which copper ions are combined by an electrolytic process.
Copper Deposit
A small headstone, set above ground, with a lightly slanting top.
Bevel Top Marker
Funeral provider must give consumers who call accurate information from the price lists and answer questions about offerings and prices with readily available information.
Telephone Price Disclosure
A recess or space in a columbarium used for the permanent placing of cremated remains. The aesthetic covering for the foot cap or inner foot panel of the casket.
Niche
The part of the casket handle that attaches the bar to the lug (ear).
Arm
A casket which is used as a temporary receptacle for the dead human remains for the purpose of visitation and funeral, with the intention that the remains will be placed in some other suitable container for permanent disposition, while the casket is intended to be reused for the same purpose.
Rental Casket
Balance of costly goods paid for in small monthly (fractional) payments over a period of time.
Closed End Credit (Installment Credit)
A main part of a monument, the upright portion above the base where the inscription is located.
Die (Tablet)
A style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs; carriage tufting and biscuit tufting are the two most common types used in casket.
Tufted Interior
A building containing crypts or vaults for entombment; an above ground structure for burial.
Mausoleum
A plan which provides inducements to potential purchasers or products and/or services.
Sales Promotion
The component parts of the casket comprised of the cap (lid) and body of the casket.
Shell
A physical object that is erected for the purpose of remembering.
Memorial
Any metal which is not formed from iron.
Non-Ferrous Metal
A rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal, or like material and ornamented and lined with fabric (FTC); a case or receptacle in which human remains are placed for protection, practical utility, and a suitable memory picture; any box or container or of one or more parts in which a dead human body is placed prior to interment, entombment, or cremation which may or may not be permanently interred, entombed, or cremated with the dead human remains.
Casket
Particles of wood bonded together with waterproof glue; the different types are distinguished by the size and shape of the particles of wood used.
Composition Board (Particle Board, Pressed Board, Fiberboard, Hardboard)
Three or four caskets utilized to educate the selecting party regarding the elements of casket construction.
Demonstration Group (Educational Group)
A low luster finish.
Semi-Gloss Finish
A casket in which the body panels are at a 90 degree angle to the bottom and the corners from the 90 degree angles.
State Casket (Vertical Side Square)
Found on cut top gasketed caskets; is in integral part of the foot panel header on gasketed caskets; the function is to hold the transverse gasket to seal the space between the head and the foot caps.
Gasket Channel
The most expensive hardware production method in which molten metal is poured into a mold, allowed to cool, and is then removed from the mold.
Cast Hardware
Made by uniting superimposed layers of different materials.
Laminates
A casket body style with the body sides at a 90 degree angle to the bottom.
Vertical Side
The illumination resulting from the glowing of a heated filament.
Incandescent Lighting
The difference between merchandise cost and selling price (i.e. gross margin)
Markup
An exterior casket finish in which the metal is coated with a substance that wrinkles as it dries; usually used on less expensive caskets.
Crinkled Finish
A chamber in a mausoleum, of sufficient size, generally used to contain the casketed remains of a deceased person.
Crypt
The wedge shaped portion of the cap (lid) at each end of the crown.
Fishtail (Pie)
A gasketed container which can be used as an insert into a casket or as a separate shipping container.
Metal Case (Ziegler Case)
A gasketed container which can be used as an insert into a casket or a separate shipping container.
Ziegler Case (Metal Case)
A type of semi-luster or semi-gloss casket finish that is smooth with well defined fine lines or striations.
Satin Finish
The decorative or ornamental part of the casket handle that covers the exposed ends of the bar.
Tip
A pricing method where the mark-up varies.
Graduated Recovery
A container for cremated remains, a vase with a foot or pedestal.
Urn
A printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices. Considered the keystone of the Funeral Rule.
General Price List (GPL)
The illumination produced by a tubular electric discharge lamp; the florescence of phosphors coating the inside of a tube.
Fluorescent Lighting
None of the 16 items required to be separately itemized on the GPL can be listed as this or no charge. Items not required by the rule can be listed as this.
Free Items
Thin sheets of wood glued together so that the grains are at right angles to one another; an odd number of sheets will be used so that the grain on the front and back will always run the same direction.
Plywood
A section in a cemetery set aside for the scattering of the ashes of cremated human remains.
Scattering Garden
To give to an agent to be cared for or sold.
Consignment
Grave space where two or more persons may be buried in grave liners which have been stacked one on top of the other, with the first person who dies being buried in the deepest grave liner with subsequent burials on top.
Lawncrypt
A method of price quotation in which the charges are broken down into several major component parts such as professional services, facilities, automobile and merchandise.
Functional Pricing
Molten bronze poured into a mold and allowed to cool.
Cast Bronze
Any tough, heavy timber with compact texture; any deciduous tree (any tree that loses its leaves annually).
Hardwood
A ceremony commemorating the deceased without the body present.
Memorial Service
