Vocabulary- Funeral Service Management

Question 1

That function of determining in advance what needs to be accomplished in order to achieve a particular goal.

Answer 1

Planning

Question 2

A sudden misfortune, resulting in the loss of life and/or property.

Answer 2

Disaster

Question 3

The process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; and developing activities and an organizational climate conductive to maximum efficiency and worker satisfaction.

Answer 3

Human Resource Management (Personnel Management)

Question 4

To arrange or constitute in interdependent parts, each having a specific function or relation with respect to the whole; the arrangement and distribution of work among members of an organization.

Answer 4

Organizing

Question 5

The efficient utilization and adequate regulation of assets, revenue, expenditures, and capital rights.

Answer 5

Financial Management

Question 6

Let the seller beware.

Answer 6

Caveat Venditor

Question 7

Specific statements of ends, the achievement of which are contemplated within a specific time period. (Used in the management control process, and provide a quantitative and time framework to the organization’s goals. Intended to be accomplished by a specific date and are stated in specific terms, preferably in such a way that there is some measurable basis for determining the extent to which they have been achieved.)

Answer 7

Objectives

Question 8

The purchasing, pricing, display and sale or merchandise.

Answer 8

Merchandising

Question 9

Broad statements about what an organization wants to achieve; developed in the strategic planning process; they form the basic plan or direction toward which decisions and activities are focused; [Are motivational in nature and are usually state in broad, general terms without reference to a time period.]

Answer 9

Goals

Question 10

The efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved.

Answer 10

Total Quality Management (TQM)

Question 11

An unforeseen combination of circumstances that results in a need for immediate action.

Answer 11

Emergency

Question 12

The process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods and/or services.

Answer 12

Marketing Management

Question 13

The administration and supervision of office duties and functions.

Answer 13

Office Management

Question 14

Motivating people in organizations to develop teamwork which effectively fulfills their needs and achieves organizational objectives.

Answer 14

Human Relations

Question 15

The obtaining and maintaining of adequate workspace and funeral equipment.

Answer 15

Facilities Management

Question 16

The art of making the public aware of the services or commodities that a business has for sale.

Answer 16

Advertising

Question 17

A management function which compares organizational and individual performance with predetermined standards or expected results.

Answer 17

Controlling (Evaluating)

Question 18

Regulating the activities or course of activities of an organization; to guide and/or supervise the activities of an organization.

Answer 18

Actuating (Directing)

Question 19

Services provided by a funeral service organization that occur after final disposition.

Answer 19

Aftercare (Post-Need Services, Follow-Up Services)

Question 20

The administration of funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial management.

Answer 20

Funeral Service Management