Table 9.3 Nontherapeutic Communication Flashcards
giving premature advice
assumes the nurse knows best and the patient can’t think for oneself. inhibits problem solving and fosters dependency
“get out of this situation immediately”
giving premature advice
minimizing feelings
indicates that the nurse Is unable to understand or empathize with the patient. here the patients feelings or experiences are being belittled which can cause the patient to feel small or insignificant
“I wish I were dead”
- “everyone gets down in the dumps”
minimizing feelings
falsely reassuring
underrates a persons feelings and belittles a persons concerns
may cause the patient to stop sharing feelings if not taken seriously
“I wouldn’t worry about that”
“everything will be alright”
“you will do just fine, you see”
falsely reassuring
making value judgments
prevents problem solving. can make the patient feel guilty, angry, misunderstood, not supported, or anxious to leave
“how come you still smoke when your wife has lung cancer”
making value judgments
asking why questions
implies criticism, often has the effect of making the patient feel defensive
“why did you stop taking your medication”
why questions
asking excessive questions
results in the patient not knowing which question to answer and possibly being confused about what is being asked
“how’s you appetite, are you loosing weight, are you eating enough”
asking excessive questions
giving approval, agreeing
implies the paient is doing the right thing, and that not doing it is wrong
may lead the patient to focus on pleasing the nurse, denies the opportunity to change their mind
“I’m proud of you for applying for that job”
“I agree with your decision”
giving approval, agreeing
disproving or disagreeing
can make a person defensive
