Chapter 9: Therapeutic Communications Flashcards
active listening
nurses focus, respond, and remember what the patient is saying verbally and nonverbally
close ended questions
Questions that can be answered in short or single word responses
cultural filters
in the process of socialization through which we listen to the world around us
debriefing
a critical conversation and reflection regarding an experience that results in growth and learning
double bind messages
-they are characterized by two or more mutually contradictory messages given by a person in power
information communication technology
is a valuable tool for consumers and practicioners to access current psychiatric and medical breakthroughs, diagnoses, and treatment options
mobile medical applications
-apps as tools to monitor, diagnose, treat, and communicate with patients
nontheraputic communication
the tone of voice, emphasis on certain words, and the manner in which a person paces speech
nonverbal behaviors
human actions that have the potential to form meaningful messages
open ended questions
encourage patients to share information about experiences, perceptions, or responses to a situation
patient centered
refers tl the patient as a full partner in care whose values, preferences, and needs are respected
Telehealth technologies
include video conferencing, the internet, phone consultation and counseling, image transmission, and interactive video sessions
therapeutic communication techniques
include words and actions that help to achieve health related goals
verbal communication
consists of all the words a person speaks
communicator
senders and recievers are both considered to be communicators
role is fluid
independent
“communication is not occurring if the receiver is not listening”
message
content and the ideas that are being exchanged
also be nonverbal
channel
the method by which the communication takes place
in person or phone
feedback
the messaging takes place with constant feedback being given by both parties
feedback for one is the message for another
encoding/decoding
individuals encode messages and send to the other and decode messages received from other
encode: develop
decode: determine meaning
context
frames and influences our interactions
environmental noise
serve as a barrier to interaction
disturbs message flow
3 types of context
social
realtional
cultural
social context
stated or unstated rules or norms that guide communicaiton
relational context
interpersonal history
less scripted
cultural context
influence that our culutural identities have on communication
3 types of environmental noise
physical
physiological
psychological
psychical noise
actual noise
physiological noise
biological factors
EX: headache
psychological noise
factors within a persons mind such as not wanting to converse or being preoccupied about finances
guiding principles in communicaiton
clarity
continuity
non directive listening
clarity
ensures that the meaning of the message is accurately understood by both parties
continuity
promotes connections among ideas, feelings, events and themes
non directive listening
allows nurses to provide reflective and nonjudgemental feedback and thereby enables patients to clarify their thoughts
verbal communication
all words a person speaks