SAFETY CRITICAL COMMS Flashcards
What are the primary communication methods used in safety-critical situations?
- Radio handset
- Radio dispatcher
- PA system
What are the secondary communication methods in safety-critical communications?
- Mobile
- Passenger Alarm (platforms and trains)
- Passenger Alarm microphone
- Passenger Alarm telephone
- Tunnel phones
- Bank Headshunt Telephone
- Lift Alarm
- On Train Public Address System
- On Train Radio
True or False: All communications on the railway are safety-critical and formal.
True
What should you do to ensure effective communication before duty?
- Ensure all communication equipment works
- Note relevant contact info & other devices available
- Ensure on correct radio channel number
- Adjust suitable volume level
List three things you should NOT do when using communication equipment.
- Leave your mobile unattended
- Use it for purposes not intended
- Swear or act unprofessional
What does the proword ‘Over’ signify?
End of my transmission, expecting a reply
What is the meaning of the proword ‘Correction’?
Disregard message, correct message to follow
What is the emergency proword for an emergency transmission?
Emergency, must be repeated 3 times
What does a single beep after 20 seconds of transmission indicate?
10 seconds left
What is Code Silver used for?
Delays or part suspension of Jubilee line impacting DLR
What does HOT stand for in the HOT procedure?
- Hidden
- Obvious
- Typical
What should you do if an item meets all three criteria of the HOT procedure?
Move yourself and others away
What is meant by ‘CODE external’?
Incident off DLR that may impact DLR. Stay vigilant.
What is the purpose of the NOVEMBER ECHO code?
Used by all new PSA when speaking to control until probation is completed
What does the left side top button on the radio do?
Press to call Control Centre
What information must be confirmed before entering the depot, worksite, or going trackside?
- Location
- Party size
- Power status
- Purpose
- Agreed walking routes
- Protection if required
- Train and point movements
What is the emergency radio call structure?
Depress emergency button, state: EMERGENCY, EMERGENCY, EMERGENCY
What you require
Where?
Why?
What is the purpose of the communication skills acronym ABC?
To ensure communication is accurate, brief, clear, and controlled
What are the three communication styles?
- Passive
- Assertive
- Aggressive
What should be done if all communications fail while on a train?
Continue to the next station, secure the train, and use station equipment to contact Control Centre
Fill in the blank: The _______ is used to broadcast messages and requires a carriage key to operate.
Passenger Alarm Microphone
What is CODE PURPLE?
Delays, part of full suspension to Elizabeth line that may impact DLR and may require control crowd measures
What is CODE ROYAL?
Delays, part or full suspension on both Jubilee and Elizabeth line that may impact the DLR and require control measures
What does INCIDENT on the SYSTEM mean?
Fire/smoke somewhere on the system
What does RADIO CHECK mean and when should it be done?
Reports how you receive transmission and must be completed before start of duty
What does READ BACK meaning?
Repeat back message received —> including safety critical information as understood
What must you NOT DO with or on the radio?
Do not swear
Do not use slang
Repeat back verbatim
Use it for purpose not intended
Pass personal/sensitive info
What does MINIMISE mean?
WHO says it?
How should it be said?
1) it means reduce radio traffic
2) Only the controller
3) must be repeated 3 times
What does
1) INCIDENT ON THE TRACKS mean?
2) INCIDENT WITH A TRAIN mean?
1) Person under train on the system
2) Collision or derailment
1) What does TOGGLING ON do?
2) How do you access it?
3) What’s a good practice when TOGGLING ON?
1) allows you to listen to any ongoing communication
2) hold P3 until speaker icon appears
3) wait 10 seconds or for BASE OUT
1) Who can INITIATE an Individual Call?
2) what is the sequence of messages that appear on your radio screen?
3) What audible indicators are associated with this?
1) Either an RHU or Controller
2) Call request on stack and Individual Call
3) A series of beeps
1) Who can INITIATE an ALL CALL/GROUP CALL?
2) what is the sequence of messages that appear on your radio screen?
3) What audible indicators are associated with this?
1) Only BASE Operator
2) ALL CALL/GROUP CALL
3) series of beeps
What are some COMMUNICATION BARRIERS?
1) not listening properly
2) use of jargon
3) accents/dialects
4) English not being first language
5) poor terminology
6) complacency
How to use ON TRAIN RADIO on B2007 fleet?
1) Turn switch to Radio
2) turn switch to call
3) Use PA handset to speak
4) Replace handset when done
5) Return switch to PA
Where can you find PUBLIC ADDRESS SYSTEM on the train
They can be found at
The DCP
Articulated areas
EDP
TELL ME ABOUT PASSENGER ALARMS (PLATFORMS)
1) They are at Every DLR Platform
2) Press green alarm button to call
3) Proceed with message
4) In emergency, depress emergency mushroom
WHAT WOULD YOU DO IN THESE SCENARIOS IF ALL COMMUNICATION FAIL:
1) At a station/between station and train still in motion ?
2) Stuck in a tunnel?
3) Stuck in Bank Headshunt?
4) stuck between station?
1) Continue to next station, secure train and use station equipment
2) Tunnel Telephone
3) Bank headshunt telephone
4) await for assistance
