Revenue Flashcards
What’s the minimum amount of times should you walk through the train from one terminal to another when carrying out revenue duties?
At least once
When you should never carry out revenue duties?
When operating from Leading EDP
What is peak time for travel card users?
Monday to Friday
Between 0630 and 0929
What is peak time for CPC and oyster users?
Monday to Friday
Morning
0630-0929
Afternoon
1600-1900
What a single ‘cash fare’ on DLR for:
- Adult
- Child
- £7
- £3.50
What station/s are in the following:
- Zone 1
- Zone 4
- Bank and Tower Gateway
- Woolwich Arsenal
What is the only gated station on DLR?
Woolwich Arsenal
Where can you buy paper tickets from?
- Vending machine
- National rail offices
How long is a single ticket valid?
2 hours from the time of issue
What are national rail tickets called?
To and from tickets
Point to point tickets
Are London terminal national rail tickets valid on DLR?
No
What does the + symbol means on National Rail ticket?
Ticket can be used on London Underground or dlr as part of the journey
What other form of travel are valid on DLR?
Bearer passes
Police warrant
Military in uniform
Places where you can use oyster?
- LU
- LO
- Elizabeth line
- buses
5; trams - NR services within London Zones
- Thames Clipper
- Emirates airline
- Some NR services outside of London zones
Type of Oysters?
- Adult
- 18+ student
- 16+
- 11-15
- 5-10
- Visitor
- Staff/nominee
- Retired
- Veterans
- Freedom pass
What are staff passes restrictions?
- Carry at all times when on duty
- Do not use if under the influence
- Do not use when industrial actions takes place
At what “tourist” stations are you encouraged to make announcement about touching in and out?
- CUTTY SARK
- TOWER GATEWAY
- PRINCE REGENT/CUSTOM HOUSE FOR EXCEL
WHAT IS THE MAXIMUM FARE FOR:
- PEAK ZONE 1-9
- PEAK PAST ZONE 9 INCLUDING HEATHROW EXPRESS
- £9.40
- £26
What is known to be the PAID AREA on the DLR network?
- Beyond the red line at station
- DLR platforms
- DLR trains
How are customers advised about the paid area?
- Signage at stations
- Announcement at stations
- Signage on trains
Give examples of devices that can be used as contactless payment methods?
- Apps
- Smart Watches
- Wristbands
- Coffee Cups
- Rings
Can you check if a passenger has touched in using their CPC?
no, RID will only show if card is valid for travel
1.What happens to a CPC if it has been read after not touching in a 2nd time?
- What happens on 3rd time?
- Passenger to register card before they can use it again
- Card permanently blocked
Explain how TfL collects CPC payments
- Payments for previous day journey are collected overnight around 2am
- If no money in bank account, card added to Not Authorised For Travel List until Tfl claims back its money
What are ITSOs?
Smart card issued by National Rail Operators, loaded with season tickets that has a funciton to add TfL as part of their ticket journey
What are the interchanges on DLR Network?
- CAW LU and CAW/HEQ
- Bow Road LU and BOC
- Tower Hill LU and TOG
- Lewisham NR and DLR
- Limehouse NR and DLR
