MEDICAL EMERGENCIES

Question 1

What is “MedLink”?

Answer 1

It is a service provided by MedAire Inc

Question 2

What can MedLink assist with?

Answer 2

• Assess medical situations
• Determine pax or crew fitness to fly
• Assess credibility and capability of a passenger who volunteers to provide medical assistance
• Determine what medication from the “Medical Kit” that can be used
• Recommend a course of action - divert or continue

Question 3

When should MedLink be contacted?

Answer 3

• Pax or Crew member suffering medical problems which requires medical assistance
• If a Doctor on board offers to request assistance
• To determine a passengers fitness to fly
• Suspected cases of Infectious Diseases

Question 4

What is the procedure sequence when a medical emergency occurs on board?

Answer 4

1. ISM shall inform Commander

2. ISM/deputy will delegate a Crew member to contact MedLink from any Cabin Airphone

Question 5

How is communication with MedLink established?

Answer 5

Call *11 for direct connection, if it doesn’t work call *12 for IOC and request a phone patch
If all attempts to contact MedLink fails call flight deck and check serviceability of SATCOM system.
If still unsuccessful request Flight Crew to contact IOC and establish a phone patch with MedLink

Question 6

Where is the Medical Kit located?

Answer 6

At the R2 door

Question 7

Where are First Aid Kits located?

Answer 7

All doors on the left side of the aircraft

Question 8

Where is the Body Bag located?

Answer 8

Door R1

Question 9

What is an M-PED?

Answer 9

Medical - Portable Electronic Device

Question 10

What prior notice is required for the use of M-PED:s?

Answer 10

48h advance notice

Question 11

What cabin phone should be used for Satphone calls to Medlink with Iridium fitted to the aircraft?

Answer 11

L2 phone