Company officer ch7 Flashcards
what is the 5 step approach to making decisions?
Clear your mind list options weigh outcomes make a choice evaluate decision.
What defines leadership?
the process by which a person influences others to understand and agree about what needs to be done and how to do it.
Autocratic approaches are defined as?
needed to maintain a high level of personal control of a group.
What are the two situations in which autocratic styles should be used?
high-risk, emergency actvities- ie. primary search and structure fires
when immediate corrective supervisory action is needed.
Democratic styles are defined as?
consultative, and takes advantage of all ingenuity and resourcefulness of the group to meet an objective or goal.
What types of groups use the democratic approach?
specialized and high technical fire companies.
Laissez fair style is defined as?
Free rein and depends on FF good judgement. Used with more experienced FF and on routine calls.
What is a goal of an effective fire officer?
to push decision making to the lowest level possible.
Power is defined as?
the capacity of one party to influence another.
What are the different “Power Theories”?
Legitimate power-target believes agent has the right to make request.
Reward power- target complies to obtain rewards
Expert power- target complies b/c agent has special knowledge
Referent power- complies due to admiration of agent -seeks approval
Coercive power-target complies to avoid punishment.
Under Power theory, what other categories have been updated?
Personal Power- includes: expert and referent powers
Positional power- includes: legitimate, reward , coercive powers
The company officer is responsible for what 3 things in regards to the crew?
Safety and actions and performance.
What are 2 situations that require an Autocratic decision?
orders to evacuate
FF mayday?
When should fire officers briefly review an event?
while on scene or as soon as possible after returning to quarters.
What should be included in the radio report for initial responses?
Identification of the company arriving at the scene brief description of incident situation obvious conditions brief descriptions of actions to be taken declaration of strategy Safety concerns command request or release of resources.
What are the 2 general rules for non-emergency activities?
Do not compromise the ability to respond to emergencies
Don not jeopardize the publics trust in the fire dept.
What are the 5 overriding principals for motvation? pg 135
Recognize individual difference use goals ensure goals are perceived and attainable individualize rewards check for system equality
What is the best known motivational theory?
Reinforcement theory.
What defines reinforcement theory? pg 135.
behavior is a function of its consequence.
reinforcement theory has 4 types?
Positive- reward for good behavior
Negative- removing an undesirable consequence of good behavior
Extinction-ignoring bad behavior
Punishment- punishing bad behavior
Hertzberg’s Hygiene theory is based on which 2 factors?
Motivation and hygiene
What defines hygiene factors?
conditions that are external to the individual- pay and work conditions.
What defines Motivational factors for Herzberg?
internally motivated factors- recognition, achievement, responsibility, and advancement.
What is the most significant lesson with hygiene theory with respect to the fire department? pg 136
Employees that are dissatisfied with the external conditions or hygiene, will not be motivated to achieve maximum performance.
Once achieved, improving conditions further will not increase performance.
Goal Setting theory is defined by?
relies on the competitiveness of people.
The key to goal setting theory is ? pg 136
the officer to set specific goals that will increase performance.
What is the most significant lesson in goal setting theory?
that a fire officer is to consider carefully which actions are needed to improve the organization and develop goals for the FF.
Equity theory is based upon what? pg 136
employees evaluate the outcomes they receive for their inputs and compare them with the outcomes others receive for their inputs.
(why some are paid higher than others)
Expectancy theory is based on what?Pg 136
people act in a manner that they believe will lead to an outcome they value
What are the 3 things needed to be addressed for Expectancy theory”
Pg 136
Employee’s belief that his or her effort will achieve the goal
Belief that meeting the above goal will lead to the reward
the desire for the reward or rewards are a value to the employee.
