Company officer ch7

Question 0

what is the 5 step approach to making decisions?

Answer 0

Clear your mind
list options
weigh outcomes
make a choice
evaluate decision.

Question 1

What defines leadership?

Answer 1

the process by which a person influences others to understand and agree about what needs to be done and how to do it.

Question 2

Autocratic approaches are defined as?

Answer 2

needed to maintain a high level of personal control of a group.

Question 3

What are the two situations in which autocratic styles should be used?

Answer 3

high-risk, emergency actvities- ie. primary search and structure fires
when immediate corrective supervisory action is needed.

Question 4

Democratic styles are defined as?

Answer 4

consultative, and takes advantage of all ingenuity and resourcefulness of the group to meet an objective or goal.

Question 5

What types of groups use the democratic approach?

Answer 5

specialized and high technical fire companies.

Question 6

Laissez fair style is defined as?

Answer 6

Free rein and depends on FF good judgement. Used with more experienced FF and on routine calls.

Question 7

What is a goal of an effective fire officer?

Answer 7

to push decision making to the lowest level possible.

Question 8

Power is defined as?

Answer 8

the capacity of one party to influence another.

Question 9

What are the different “Power Theories”?

Answer 9

Legitimate power-target believes agent has the right to make request.
Reward power- target complies to obtain rewards
Expert power- target complies b/c agent has special knowledge
Referent power- complies due to admiration of agent -seeks approval
Coercive power-target complies to avoid punishment.

Question 10

Under Power theory, what other categories have been updated?

Answer 10

Personal Power- includes: expert and referent powers

Positional power- includes: legitimate, reward , coercive powers

Question 11

The company officer is responsible for what 3 things in regards to the crew?

Answer 11

Safety and actions and performance.

Question 12

What are 2 situations that require an Autocratic decision?

Answer 12

orders to evacuate

FF mayday?

Question 13

When should fire officers briefly review an event?

Answer 13

while on scene or as soon as possible after returning to quarters.

Question 14

What should be included in the radio report for initial responses?

Answer 14

Identification of the company arriving at the scene
brief description of incident situation
obvious conditions
brief descriptions of actions to be taken
declaration of strategy
Safety concerns
command
request or release of resources.

Question 15

What are the 2 general rules for non-emergency activities?

Answer 15

Do not compromise the ability to respond to emergencies

Don not jeopardize the publics trust in the fire dept.

Question 16

What are the 5 overriding principals for motvation? pg 135

Answer 16

Recognize individual difference
use goals
ensure goals are perceived and attainable
individualize rewards
check for system equality

Question 17

What is the best known motivational theory?

Answer 17

Reinforcement theory.

Question 18

What defines reinforcement theory? pg 135.

Answer 18

behavior is a function of its consequence.

Question 19

reinforcement theory has 4 types?

Answer 19

Positive- reward for good behavior
Negative- removing an undesirable consequence of good behavior
Extinction-ignoring bad behavior
Punishment- punishing bad behavior

Question 20

Hertzberg’s Hygiene theory is based on which 2 factors?

Answer 20

Motivation and hygiene

Question 21

What defines hygiene factors?

Answer 21

conditions that are external to the individual- pay and work conditions.

Question 22

What defines Motivational factors for Herzberg?

Answer 22

internally motivated factors- recognition, achievement, responsibility, and advancement.

Question 23

What is the most significant lesson with hygiene theory with respect to the fire department? pg 136

Answer 23

Employees that are dissatisfied with the external conditions or hygiene, will not be motivated to achieve maximum performance.

Once achieved, improving conditions further will not increase performance.

Question 24

Goal Setting theory is defined by?

Answer 24

relies on the competitiveness of people.

Question 25

The key to goal setting theory is ? pg 136

Answer 25

the officer to set specific goals that will increase performance.

Question 26

What is the most significant lesson in goal setting theory?

Answer 26

that a fire officer is to consider carefully which actions are needed to improve the organization and develop goals for the FF.

Question 27

Equity theory is based upon what? pg 136

Answer 27

employees evaluate the outcomes they receive for their inputs and compare them with the outcomes others receive for their inputs.

(why some are paid higher than others)

Question 28

Expectancy theory is based on what?Pg 136

Answer 28

people act in a manner that they believe will lead to an outcome they value

Question 29

What are the 3 things needed to be addressed for Expectancy theory”
Pg 136

Answer 29

Employee’s belief that his or her effort will achieve the goal

Belief that meeting the above goal will lead to the reward

the desire for the reward or rewards are a value to the employee.