Chapter 8 & 9 Business Comm Final Flashcards
Process Directives
A description of a change in policy
What are 3 examples of a memo?
Company Policy
Alert of a Problem
Reminder about meeting
What 3 things does a message include?
Intro
Body
Conclusion
Destroying the point of view of the opposing argument is called
Criticizing the opposing opinion
Sniper
Gives hurtful comments to others and goes behind other people’s backs (Back Breaker)
Make the listener feel bad about something is called
Playing on the readers guilt
Oculesics
Studying someone’s eyes movement
What is the purpose of a memo?
A important document that needs to get out quickly
What are the 3 parts of a Start up Sheet
Audience
Purpose
Delivery
Delivery
The different ways to send a message
Star
the best member of the team that goes above and beyond
What are the 11 types of Difficult People?
Bully Drama Queen Sniper Slacker Vampire Grump Road Block to Change Distractor Patient Team Player Star
A word that means a light hearted expression of a view point
Humor
What are the 10 types of written communication?
Business Letter Employee Review Recommendation Letter Thank You Letter Memo Proposal / Reports Planning Documents Press Releases Proactive Media Writing Email
What are the 2 parts of a memo?
Identifying information
Message or body of memo
