Chapter 3 Communication Flashcards
What is an example of active listening?
Working on a group project
You are listening while giving feedback to them
Presentational Listening
When the audience knows only ONE person is speaking
Passive Listening
When you receive information but do not give feedback
Objective
Stating your career goal on resume
Conversational Listening
Listeners that also like to shift to speakers
Time Oriented Listeners
Listeners that care about the length of a discussion
People Oriented Listeners
Listeners that care about others feelings
Informational Listening
Listening to gain knowledge
Critical Listening
Listening to information then EVALUATING it
Paraphrasing
Condensing information
Active Listening
When the listener replies to the speaker when giving information
What is an example of passive listening?
Watching the news and not replying to the TV
Empathetic Listening
The listener understanding the speakers point of view
What does HURIER stand for?
Hearing Understanding Remembering Interpreting Evaluating Responding
