6- Company Officer- Administrative Functions Flashcards
______ customers are employees and members of the organization, including emergency personnel, administrative staff, and officers.
Internal
______ customers are members of the general population within the service area who are beneficiaries of the services provided, and people responsible for providing the majority of the funds needed to operate the organization.
External
______ are statistical characteristics of a population that categorizes them into groups based on physical, social, or economic characteristics.
Demographics
DEMOGRAPHIC characteristics include:
Age, Occupation, Sex, Family Size, Education, Geographic Location, Marital Status
Classifications that are used to define DIVERSITY include:
Age, Gender, Sexual Orientation, Ethnicity, Race, Religion, Politics, Socioeconomic Level, Education
One of the first skills company officers need when dealing with irate citizens is ____________.
Effective listening
If a concern or complaint is voiced during an emergency operation, what should you do as the company officer?
It should not be allowed to interfere with emergency procedures.
________ aid in decision-making and also define the boundaries and standards that the administration expects company officers and members to use.
Policies
A written ______ details the steps to follow when following organizational policy for some specific, recurring problem or situation.
Procedure
Most organizations provide personnel with detailed information for handling specific situations, known as _________. They provide a consistent point of reference that helps all organizational members perform to a measurable standard.
Standard Operating Procedures (SOPs)
_____ and _____ can be used interchangeably depending upon the organization and are based upon the authority delegated to the company officer.
Order and directives
At an emergency incident, orders and directives are considered ________.
Mandatory
Issuing ______ at an emergency incident is an important supervisory duty of company officers.
Orders
Public organizations use two types of budgets: _____ and _____.
Capital budgets (projected major purchases)
Operating budgets (recurring expenses of day-to-day operations)
***In most cases, funds cannot be transferred between capital and operating budgets based on governing authorities.
_______ costs are the largest single item in the operating budgets of most career organizations.
Personnel costs (salaries and benefits)
***may represent as much as 90% of the operating budget.
Budget development is an involved and ongoing process. There are six major steps in the budget process:
Planning, Preparing, Implementing, Monitoring, Evaluating, Revising
A _______ defines the needs of the organization and allows manufacturers or authorized distributors to decide if they can meet bid specifications.
Request for Proposals (RFPs)
Personnel records include the following (five) categories of information:
-Training
-Performance
-Attendance
-Haz/Mat or biological/medical exposures
-Medical history
Fire and emergency services organizations maintain what (five) types of records?
-Budget
-Inventory
-Maintenance (preventative and corrective)
-Activity
-Personnel
Fire and emergency services organizations keep maintenance records on stations, other facilities, vehicles, tools, and equipment. These records are usually divided into two distinct categories:
Preventative and Corrective
_________ is usually performed according to a predetermined schedule to prevent damage, reduce wear, and extend the useful life of an item, vehicle, or facility.
Preventative Maintenance
________ and repairs are often due to an unforeseen event. Damage may be caused by an accident, overuse, operator error, or even abuse.
Corrective Maintenance
_______ are the basis for planning and justifying budget requests. These records provide historical documentation of all events, incidents, and projects in which members of the organization have participated over a specific time period.
Activity Records
(incident response reports)
________ records include training, performance, attendance, hazardous materials or biological/medical exposures, and medical records.
Personnel
Personnel records are confidential, with the exception of ________ and similar documents.
Attendance records (daily personnel roster)
Personnel information must be kept current as it may be needed in an emergency or a ________.
Line of duty death (LODD)
Because of the delayed effects of some of the hazards of exposures and the compounding effects of others, the organization must retain accurate records for ____ years following the end of an individual’s employment.
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