6- Company Officer- Administrative Functions

Question 1

______ customers are employees and members of the organization, including emergency personnel, administrative staff, and officers.

Answer 1

Internal

Question 2

______ customers are members of the general population within the service area who are beneficiaries of the services provided, and people responsible for providing the majority of the funds needed to operate the organization.

Answer 2

External

Question 3

______ are statistical characteristics of a population that categorizes them into groups based on physical, social, or economic characteristics.

Answer 3

Demographics

Question 4

DEMOGRAPHIC characteristics include:

Answer 4

Age, Occupation, Sex, Family Size, Education, Geographic Location, Marital Status

Question 5

Classifications that are used to define DIVERSITY include:

Answer 5

Age, Gender, Sexual Orientation, Ethnicity, Race, Religion, Politics, Socioeconomic Level, Education

Question 6

One of the first skills company officers need when dealing with irate citizens is ____________.

Answer 6

Effective listening

Question 7

If a concern or complaint is voiced during an emergency operation, what should you do as the company officer?

Answer 7

It should not be allowed to interfere with emergency procedures.

Question 8

________ aid in decision-making and also define the boundaries and standards that the administration expects company officers and members to use.

Answer 8

Policies

Question 9

A written ______ details the steps to follow when following organizational policy for some specific, recurring problem or situation.

Answer 9

Procedure

Question 10

Most organizations provide personnel with detailed information for handling specific situations, known as _________. They provide a consistent point of reference that helps all organizational members perform to a measurable standard.

Answer 10

Standard Operating Procedures (SOPs)

Question 11

_____ and _____ can be used interchangeably depending upon the organization and are based upon the authority delegated to the company officer.

Answer 11

Order and directives

Question 12

At an emergency incident, orders and directives are considered ________.

Answer 12

Mandatory

Question 13

Issuing ______ at an emergency incident is an important supervisory duty of company officers.

Answer 13

Orders

Question 14

Public organizations use two types of budgets: _____ and _____.

Answer 14

Capital budgets (projected major purchases)

Operating budgets (recurring expenses of day-to-day operations)

***In most cases, funds cannot be transferred between capital and operating budgets based on governing authorities.

Question 15

_______ costs are the largest single item in the operating budgets of most career organizations.

Answer 15

Personnel costs (salaries and benefits)

***may represent as much as 90% of the operating budget.

Question 16

Budget development is an involved and ongoing process. There are six major steps in the budget process:

Answer 16

Planning, Preparing, Implementing, Monitoring, Evaluating, Revising

Question 17

A _______ defines the needs of the organization and allows manufacturers or authorized distributors to decide if they can meet bid specifications.

Answer 17

Request for Proposals (RFPs)

Question 18

Personnel records include the following (five) categories of information:

Answer 18

-Training
-Performance
-Attendance
-Haz/Mat or biological/medical exposures
-Medical history

Question 19

Fire and emergency services organizations maintain what (five) types of records?

Answer 19

-Budget
-Inventory
-Maintenance (preventative and corrective)
-Activity
-Personnel

Question 20

Fire and emergency services organizations keep maintenance records on stations, other facilities, vehicles, tools, and equipment. These records are usually divided into two distinct categories:

Answer 20

Preventative and Corrective

Question 21

_________ is usually performed according to a predetermined schedule to prevent damage, reduce wear, and extend the useful life of an item, vehicle, or facility.

Answer 21

Preventative Maintenance

Question 22

________ and repairs are often due to an unforeseen event. Damage may be caused by an accident, overuse, operator error, or even abuse.

Answer 22

Corrective Maintenance

Question 23

_______ are the basis for planning and justifying budget requests. These records provide historical documentation of all events, incidents, and projects in which members of the organization have participated over a specific time period.

Answer 23

Activity Records

(incident response reports)

Question 24

________ records include training, performance, attendance, hazardous materials or biological/medical exposures, and medical records.

Answer 24

Personnel

Question 25

Personnel records are confidential, with the exception of ________ and similar documents.

Answer 25

Attendance records (daily personnel roster)

Question 26

Personnel information must be kept current as it may be needed in an emergency or a ________.

Answer 26

Line of duty death (LODD)

Question 27

Because of the delayed effects of some of the hazards of exposures and the compounding effects of others, the organization must retain accurate records for ____ years following the end of an individual’s employment.

Answer 27

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