4- Company Officer- Human Resources Management Flashcards
Company officers can use the following steps to solve problems or make decisions:
**Sequential list, must be done in order
**5 steps
Step 1- Identify (identify a problem that requires a response)
Step 2- Select (choose the appropriate response to the problem)
Step 3- Design (determine the steps required to meet the expected goals, outcomes, and objectives)
Step 4- Implement (perform the selected activity or supervise crew members in the activity that will mitigate the problem)
Step 5- Evaluate (determine the effectiveness of the activities in meeting the goals or outcomes)
Identify
Select
Design
Implement
Evaluate
Performance evaluations may be ______ or ______. The first can be either written or oral, while the second is typically written.
Informal ; Formal
The ________ is a US federal law requiring covered employers to provide employees job-protected leave for qualified medical and family reasons.
Family and Medical Leave Act of 1993 (FMLA)
Programs that are a benefit that employers often provide to help employees deal with stresses in their personal and/or professional lives are called:
Employee Assistance Programs (EAP)
What are the four common types of conflict behavior?
Passive
Aggressive
Passive/Aggressive
Assertive
A conflict behavior that occurs when people hide their own emotions so that others do not know how they feel. The goal of this kind of behavior is to appease others and avoid conflict at any cost.
Passive behavior
A conflict behavior that occurs when people express their emotions openly and use threatening behaviors toward people or objects that violate the rights of others. The goal of this kind of behavior is to dominate the situation or other person and “win,” which forces the other person to “lose” (win-lose situation).
Aggressive behavior
A conflict behavior that occurs when people express negative feelings, resentment, and aggression in unassertive, passive ways (procrastination, stubbornness, and refusal to communicate).
Passive/aggressive behavior
A conflict behavior that occurs when people express their emotions honestly and defend their rights without hurting others.
Assertive behavior
When is it best to resolve conflicts?
As soon as it occurs. The longer a CO waits to confront a problem, the harder it will be to find a solution.
What are the 7 steps to conflict resolution?
**Sequential list. Must occur in order.
Step 1- Recognize the conflict and stop the action from happening
Step 2- Determine what the conflict is and identify who the participants are
Step 3- Determine whether or not any department policies, procedures, rules, or regulations have been violated
Step 4- Determine the solution based on policy, experience, and supervisor input
Step 5- Determine whether the issues should be solved individually, or in a group setting, and when
Step 6- Implement the conflict resolution plan and set the expectation
Step 7- Follow up, ensure resolve, and keep your supervisor informed
______ has been defined as “training that corrects,” thus, its main purpose is to educate and change behavior.
Discipline
Discipline in the fire and emergency services is designed to:
-Change behavior
-Ensure compliance with established rules, regulations, standards, and procedures
-Provide direction
Most public organizations have policies, guidelines, or practices requiring some form of __________. It starts with training/education to correct a member the first time that he or she fails to meet performance standards or violates the rules of conduct. It progresses to punitive measures if there are additional offenses.
Progressive discipline
Progressive discipline usually involves three levels of action:
Preventative action
Corrective action
Punitive action
