3- Company Officer- Leadership and Supervision

Question 1

To become an effective leader, company officers should cultivate the following leadership qualities:

*16 answers

Answer 1

-Vision
-Decisiveness
-Intelligence
-Self assurance
-Initiative
-Motivation and desire for professional success
-Integrity
-Personal security
-Industriousness
-Innovation and creativity
-Consistency
-Preparedness
-Proactiveness
-Supervisory skills
-Interpersonal skills
-Communication skills

Question 2

A leadership style that provides clear directions of what, how, and when tasks will be performed. Followers provide little or no input into the leader’s decisions. Orders flow from the top down, and compliance is accomplished through rules, regulations, and punishments for non-compliance.

Answer 2

Autocratic

Question 3

A leadership style that solicits input from the followers before making decisions. Sometimes called “participative leadership.” This style requires followers to participate in the process and be held accountable for the tasks delegated to them.

Answer 3

Democratic

Question 4

A leadership style where the leaders do not make decisions or avoid making them. Followers are left to make decisions and solve problems for the themselves. These leaders typically have little authority in their organizations, although this style may be appropriate in situations where followers are highly skilled and self-motivated.

Answer 4

Laissez-faire

Question 5

Leadership style in which organizational change is accomplished by followers’ commitment to the leader’s vision and inspiration.

Answer 5

Transformational

Question 6

A leadership style that enforces compliance through rewards and punishments. Sometimes called “managerial leadership.” Instead of focusing on change, this leadership style seeks to maintain consistency and is most effective in situations where performance needs to be standardized and consistent.

Answer 6

Transactional

Question 7

Leaders can take the following 8 steps to develop command presence:

**Sequential
**Must be done in order
**Know the steps and their order

Answer 7

Step 1- Determine what the situation is

Step 2- Know what resources are available to supply the situation

Step 3- Develop the strategy and tactics required to resolve the situation

Step 4- Listen to all points of view, when appropriate

Step 5- Make the decision

Step 6- Implement the decision

Step 7- Evaluate the decision and modify as necessary

Step 8- Take responsibility for the decision

Question 8

_____ is a system of moral principles. These principles define what is correct and proper behavior for the members of a society. These principles of conduct define what is right and proper conduct for the individual in all relationships and activities.

Answer 8

Ethics

Question 9

Lying is a common form of unethical behavior. Like most forms of unethical conduct, lying is about immediate gratification in four areas. They are:

Answer 9

-Basic needs
-Affiliation
-Self esteem
-Self gratification

Question 10

People who engage in unethical conduct may pretend their actions are legal or ethical. People may come to believe that their unethical actions are:

Answer 10

-In their own best interest or in the best interest of the organization
-Okay because no one will ever find out what they have done
-Acceptable because “everyone else” is doing the same thing

Question 11

________ is a critical variable influencing career success, personal achievement, and life satisfaction.

Answer 11

Emotional Intelligence (EI)

Question 12

_______ is an education and skills based approach to developing specific skills, behaviors, and attitudes. It was developed by Darwin Nelson and Gary Low at Texas A&M. It uses a 5 step process to help you become less reactive and better identify and express your strong emotions.

Answer 12

The Emotional Learning System (ELS)

Question 13

The five steps of the Emotional Learning System (ELS), developed by Nelson and Low at Texas A&M, are:

Answer 13

Step A- Self assessment (explore)
Step B- Self awareness (identify)
Step C- Self knowledge (understand)
Step D- Self development (learn)
Step E- Self improvement (apply and match)

Question 14

______ is an emotional skill that is especially useful for communication under stressful situations.

Answer 14

Assertion

Question 15

What are the three parts of assertive communication?

Answer 15

-Use the first person singular (I feel, I believe, I think, etc.)
-Describe what you think or feel about a particular situation
-Express what you would like to have happen

Question 16

______ includes the processes of directing, overseeing, and controlling the activities of other individuals.

Answer 16

Supervision

Question 17

______ refers to the administration and control of projects, programs, situations, or organizations.

Answer 17

Management

Question 18

The first line supervisor should categorize activities in 3 priority levels:

Answer 18

-Emergency response
-Preparation for emergency response
-Organizational duties

Question 19

Developing specific, measurable objectives requires time, orderly thinking, and a clear vision of the expected results. This variation of the SMART acronym can help officers to develop goals and objectives and to effectively communicate them to unit members:

Answer 19

Specific
Measurable
Action-oriented
Relevant
Time sensitive

Question 20

Employees who are involved in the process of establishing objectives will have more incentive to accomplish the objectives. The 3 ways to get employees involved in the process:

Answer 20

Require the employee to accomplish a specific task
Delegate tasks
Use democratic leadership principles

Question 21

According to Bruce Tuckman’s four-stage development model to creation of a cohesive team, the four steps (in order) are:

Answer 21

Forming
Storming
Norming
Performing

*** some books refer to a 5th step, known as Adjourning, which refers to the termination of the group task

Question 22

The following steps can be used to involve employees in the decision-making process:

Answer 22

Step 1- Identify the problem. The solution must be attainable.
Step 2- State that all solutions will be considered, but the best one will be adopted.
Step 3- Explain the reality that outside forces may prevent the adoption of some solutions.

Question 23

_____ in the workforce is a process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance.

Answer 23

Coaching

Question 24

_____ assists in identifying and resolving personal, behavioral, or career problems that are adversely affecting an individual’s performance.

Answer 24

Counseling

Question 25

When counseling employees, the following four-step method should be used:

*sequential list, must be done in order

Answer 25

Step 1- Describe the current performance
Step 2- Describe the desired performance
Step 3- Gain a commitment for change
Step 4- Follow up the commitment

Question 26

______ uses a positive role model to better prepare individuals for their roles and responsibilities within the organization.

Answer 26

Mentoring

Question 27

Hanri Yayol introduced five universal functions of management that are still relevant today. Four of them are essential to the management of fire and EMS organizations. They are:

Answer 27

Planning
Organizing
Directing
Controlling

Question 28

To be an effective manager, company officers must possess the following 3 skills:

Answer 28

Administrative skills
Human and communication skills
Conceptual and decision-making skills

Question 29

Plans are generally classified by the frequency with which they are used and divided into two broad categories:

Answer 29

Standing plans and single-use plans

Question 30

_____ plans: Include policies, procedures, and rules that are used frequently to manage the day-to-day emergency and nonemergency unit activities

Answer 30

Standing

Question 31

_____ plans: Accomplish a specific objective, such as the development of a program, project, or budget. These plans are usually intended to reach an objective within a short period of time.

Answer 31

Single-use