Xfinity Mobile (EH*10/15/18) Flashcards by William Butler

Xfinity Mobile is a ____ kind of __________.

New/Network

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What 2 major things does Xfinity Mobile combine?

The nation’s largest and most reliable 4G LTE with 18 million Xfinity WiFi hotspots

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Up to how many lines per account with no line access fees are available?

Five

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How many minutes come with Xfinity Mobile plans?

Unlimited

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How many text messages are included in each Xfinity Mobile plan?

Unlimited

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How much data is included with Xfinity Mobile plans?

100MB of shareable data

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The maximum number of device agreements you can have on an account?

10 (Customers can purchase additional devices to replace lost or stolen ones)

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What are the lengths of the term agreements for Xfinity Mobile?

None (Customer would be responsible for paying off any device agreements)

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What are the Xfinity Mobile plans that are available and what are their costs?

Unlimited - $45 per month per line

By the Gig - $12 per gigabyte shared across all lines

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How many times per billing cycle can you change your data option for Xfinity Mobile?

Once

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On an Xfinity Mobile Unlimited plan, what is your data allowance at 4G speed?

20 GB

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On an Xfinity Mobile By the Gig plan, what is your data allowance at 4G speed?

No Limit

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After you reach your data allowance at 4G speed, what happens?

Speeds are reduced to 1.5 Mbps download/750 Kbps upload

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Does data roll over to the next billing month?

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When are you billed for your month on an Xfinity Mobile Unlimited plan?

Prior to when data is used

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When are you billed for your month on an Xfinity Mobile By the Gig plan?

After when data is used

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What is the site where a customer can sign up for Xfinity Mobile?

www.xfinity.com/mobile

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Where can a customer determine mobile device compatibility?

www.xfinitymobile.com/byop

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What brand of device can be transferred to Xfinity Mobile service?

iPhone 5 or newer on some carriers

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When are taxes for device purchase charged to the customer who signs up for a payment plan?

At the time of purchase

When must accessories be billed?

At the time of purchase

What service must a customer be subscribed in order to be eligible to begin Xfinity Mobile service?

Xfinity Internet

What happens if an Xfinity Mobile customer cancels their subscription to all residential services?

Customer will be billed a $10 per line access fee

How many device payment plans can a customer have per line of service and why?

Maximum of 2 device payment plans per line of service. Second DPP would be replacement device for a damaged, lost, or stolen device.

How long must a person remain a customer with Comcast before being eligible for Xfinity Mobile?

There is no tenure requirement.

If a customer has a past due balance, are they eligible for XM?

Yes, as long as they are not suspended or disconnected for nonpayment

How much interest is added to monthly device payment plans?

None

How much is the XM protection plan?

$12/mo for all devices

What company are we partnered for the XM protection plan?

Assurant

XMPP covers what types of damage?

Accidental damage (drops, spills, cracks) Hardware service (mechanical or electrical breakdown) Loss Theft

Are refurbished devices eligible for XMPP?

how many days are you still eligible to sign up for XMPP after you purchase an eligible XM device?

30 Days

What site do you visit if you want to make a claim in XMPP?

fastclaim.com/xfinitymobile

Within how many days must you file a claim after an incident occurs?

90 days (Except in Wisconsin where it is 1 year)

If you have an Apple device and XMPP, how much extra does it cost to have AppleCare?

Nothing Extra. Apple Care is included

How much is the loss/theft deductible for LG devices under XMPP and when would it be due?

$50; Due at the time of filing a claim

How much is the loss/theft deductible for Samsung and iPhone (excluding X) under XMPP and when would it be due?

$180; Due at the time of filing a claim

How much is the loss/theft deductible for iPhone X under XMPP and when would it be due?

$280; Due at the time of filing a claim

How much is the accidental damage deductible for Apple devices?

Screen only - $29; All other damage - $99

How much is the accidental damage deductible for LG devices?

$40

How much is the accidental damage deductible for Samsung devices?

$99

How much is the mechanical or electrical breakdown deductible for Xfinity Mobile?

None

If your device is replaced, how long do you have to return the damaged device?

10 business days

With XMPP, how often can you upgrade your device?

After 12 months of XMPP enrollment as long as at least 50% of device payments have been made and returned device is in good, working condition

What is Personal TechPro?

Technical support when you need it most. Customers enrolled in XMPP automatically get access to Personal TechPro

Xfinity Mobile offers international calling in over ___ Countries

200

who is the Xfinity Mobile President ?

Greg Butz

Where are the 3 current fixed 5G markets located?

Indianapolis, Sacramento and Houston