X1 ( 10/19*EH)(IS*10/2018)

Question 1

What button is missing on the XR15 remote but is on XR11 remote?

Answer 1

No setup button

Question 2

What does the A button do on the x1 remote?

Answer 2

Help

Question 3

What does the B button do on the x1 remote?

Answer 3

Accessibility

Question 4

What does the D button do on the x1 remote?

Answer 4

Deletes dvr recordings

Question 5

Find tips and tricks, reach the Support Center for Customers with Disabilities and watch Accessibility-related content collections.

Answer 5

Accessibility Home Screen

press the A button then
find the Accessibility tile under the Featured Support

Question 6

What is the model of the new 4k dvr?

Answer 6

Xg1v4

Question 7

Which x1 box Models support 4K Content?

Answer 7

Xg1v4 and Xi6

Question 8

What portal on the X1 box can customers add or make changes to premium options on their account?

Answer 8

Manage Channels

Question 9

What new language option can the customer view and speak into the X1 voice remote?

Answer 9

Spanish

Question 10

On July 31, 2018 ,xfinity lost Bein Sports as a channel , but if a customer wants to still watch Bein sports content on X1, where can they go to get a subscription?

Answer 10

Sling tv

Question 11

What is the name of the streamed content that is available for free on on Demand that gives entertainment for a community passionate about video games ?

Answer 11

Machinima

Question 12

What 2 Services must a customer subscribe to stream x1 on demand content ?

Answer 12

Xfinity X1 and Xfinity Internet Service

Question 13

What options come across the bottom of the screen when you hit the xfinity button on X1?

Answer 13

Notifications (speech bubble)
Guide
Saved
On Demand
Search
Apps
Settings (gear)

Question 14

With the xfinity voice remote , what can you say to locate your Xfinity mobile Phone?

Answer 14

Xfinity Mobile Find My Phone

Question 15

What options do you get on the screen when you click on the guide view on X1?

Answer 15

All channels 
Free to me
HD channels 
Favorites
Trending
Movies
Sports
Kids

Question 16

As late 2018, Xfinity has partner up with what company to be featured as an app on our x1 box?

Answer 16

Amazon Prime Video

Question 17

What does the C button do on the x1 remote?

Answer 17

Sports App

Question 18

Which 2 Streaming Provider’s app did we add to our x1 Platform Equipment?

Answer 18

Netflix and Youtube

Question 19

What is the name of the streamed content that is available for free on on Demand that gives business news network coverage?

Answer 19

Cheddar

Question 20

What is the name of the streamed content that is available for free on on Demand that gives entertainment for a community passionate about video games ?

Answer 20

Machinima

Question 21

What X1 Feature allows recordings of select games to run longer than the scheduled time in case the program runs over its time slot?

Answer 21

X1 DVR Auto Extend

Question 22

What new voting option was made available with the voice remote?

Answer 22

E! People’s Choice Awards

Question 23

What 3 new sports channels that are avalible through streaming on the X1 set top box?

Answer 23

ESPN3, ACC Network Extra, and SEC Network Plus

Question 24

In late 2018, Xfinity has partner up with what company to be featured as an app on our x1 box?

Answer 24

Amazon Prime Video

Question 25

What options do you get on the screen when you click on the guide view on X1?

Answer 25

All channels, Free to me, HD channels, Favorites, Trending, Movies, Sports and Kids

Question 26

What options come across the bottom of the screen when you hit the xfinity button on X1?

Answer 26

Notifications (speech bubble), Guide, Saved, On Demand, Search, Apps and Settings (gear)

Question 27

What is the voice command to locate your Xfinity phone?

Answer 27

"Xfinity Mobile, Find my Phone!"

Question 28

System refresh will interrupt all tvs and recordings for how long?

Answer 28

Up to 10 minutes

Question 29

What account level checks does System refresh trigger on x1?

Answer 29

XBO refresh and UDB refresh

Question 30

What Box level checks does System refresh trigger on x1?

Answer 30

Firmware version check. CableCARD hits Xconf check now Device reboot

Question 31

The System Refresh feature can only be used once every ___

Answer 31

24 hours

Question 32

What should you do If triggering the System Refresh failed?

Answer 32

Please wait a few minutes and try again, or try rebooting your TV Box.

Question 33

When should an XG2 Box be used?

Answer 33

1) Primary Box for non-X1 DVR Customers 2) 4th service to additional TV in any X1 household 3) Swapping out the 1st rng150n on an rng150n-only account (PRD 1370)

Question 34

How large is the Hard Drive in an X1 DVR?

Answer 34

500GB (PRD1222)