X1 ( 10/19*EH)(IS*10/2018) Flashcards
What button is missing on the XR15 remote but is on XR11 remote?
No setup button
What does the A button do on the x1 remote?
Help
What does the B button do on the x1 remote?
Accessibility
What does the D button do on the x1 remote?
Deletes dvr recordings
Find tips and tricks, reach the Support Center for Customers with Disabilities and watch Accessibility-related content collections.
Accessibility Home Screen
press the A button then
find the Accessibility tile under the Featured Support
What is the model of the new 4k dvr?
Xg1v4
Which x1 box Models support 4K Content?
Xg1v4 and Xi6
What portal on the X1 box can customers add or make changes to premium options on their account?
Manage Channels
What new language option can the customer view and speak into the X1 voice remote?
Spanish
On July 31, 2018 ,xfinity lost Bein Sports as a channel , but if a customer wants to still watch Bein sports content on X1, where can they go to get a subscription?
Sling tv
What is the name of the streamed content that is available for free on on Demand that gives entertainment for a community passionate about video games ?
Machinima
What 2 Services must a customer subscribe to stream x1 on demand content ?
Xfinity X1 and Xfinity Internet Service
What options come across the bottom of the screen when you hit the xfinity button on X1?
Notifications (speech bubble) Guide Saved On Demand Search Apps Settings (gear)
With the xfinity voice remote , what can you say to locate your Xfinity mobile Phone?
Xfinity Mobile Find My Phone
What options do you get on the screen when you click on the guide view on X1?
All channels Free to me HD channels Favorites Trending Movies Sports Kids
As late 2018, Xfinity has partner up with what company to be featured as an app on our x1 box?
Amazon Prime Video
What does the C button do on the x1 remote?
Sports App
Which 2 Streaming Provider’s app did we add to our x1 Platform Equipment?
Netflix and Youtube
What is the name of the streamed content that is available for free on on Demand that gives business news network coverage?
Cheddar
What is the name of the streamed content that is available for free on on Demand that gives entertainment for a community passionate about video games ?
Machinima
What X1 Feature allows recordings of select games to run longer than the scheduled time in case the program runs over its time slot?
X1 DVR Auto Extend
What new voting option was made available with the voice remote?
E! People’s Choice Awards
What 3 new sports channels that are avalible through streaming on the X1 set top box?
ESPN3, ACC Network Extra, and SEC Network Plus
In late 2018, Xfinity has partner up with what company to be featured as an app on our x1 box?
Amazon Prime Video
What options do you get on the screen when you click on the guide view on X1?
All channels, Free to me, HD channels, Favorites, Trending, Movies, Sports and Kids
What options come across the bottom of the screen when you hit the xfinity button on X1?
Notifications (speech bubble), Guide, Saved, On Demand, Search, Apps and Settings (gear)
What is the voice command to locate your Xfinity phone?
“Xfinity Mobile, Find my Phone!”
System refresh will interrupt all tvs and recordings for how long?
Up to 10 minutes
What account level checks does System refresh trigger on x1?
XBO refresh and UDB refresh
What Box level checks does System refresh trigger on x1?
Firmware version check.
CableCARD hits
Xconf check now
Device reboot
The System Refresh feature can only be used once every ___
24 hours
What should you do If triggering the System Refresh failed?
Please wait a few minutes and try again, or try rebooting your TV Box.
When should an XG2 Box be used?
1) Primary Box for non-X1 DVR Customers
2) 4th service to additional TV in any X1 household
3) Swapping out the 1st rng150n on an rng150n-only account (PRD 1370)
How large is the Hard Drive in an X1 DVR?
500GB (PRD1222)
