Tech360 only(IS2018) Flashcards
in Tech360 it is used to view diagnostics of connected devices on the customer’s home network
WiFi analyzer
What’s the dBM column on the WiFi tab
It measures RSSI (received signal strength indicator) - the power present in a received radio signal.
What’s the Mbps column on the WiFi tab?
It shows the maximum speed data can move across a wireless link between a wireless client and a wireless router. This is not the actual speed, its theoretical (including overhead and re-transmissions).
When can I run WiFi diagnostics(Tech360)?
You can run it from the WiFi tab at any time after you’re on a job. Simply tap the refresh arrow in the upper left corner of the app and then view the latest results.
Tech360 is designed to keep you focused only on __ customer windows of work at a time
two
How does the system auto reorder outlets in T360?
The system orders all physical (real) devices by Video equipment first, then High Speed Devices (such as modems or gateways) followed by Comcast Digital Voice equipment. The system auto-orders devices within the same Line of Business with Comcast-owned equipment first, followed by customer-owned equipment.
When adding a device to an account in T360, how video and internet listed by.
Video equipment is listed by STB SN, Modems are listed by CMAC
What can Tech360 tell me about a device?
Device name
Device type
Device model
Device image
Boot File
Lost Syncs
Uptime
Resets
Premise Health Test details
What if I can’t get PHT to pass in T360, what options are available?
Refer to Maintenance
Refer to Construction
Refer to Supervisor
No Access
(T360)Info on the WiFi tab is available exclusively for XFINITY Internet service customers with which compatible devices
RDKB xFi wireless gateway - Arris 1682G, Cisco 3941T, or Arris TG3482G.
How do I run WiFi diagnostics(T360)?
Once you’re en route or on a job:
Go to the “Job Details” screen
Tap the “WiFi” tab
How do I remove a device(T360)?
On the Job Details overview screen:
Tap on the existing / old device under “Activated Devices”
Tap on the contextual menu (lower right hand corner)
Tap “Remove” and confirm before removing the device
How do I swap a device(T360)?
From the Job Details overview screen:
Tap on the existing / old device under “Activated Devices”
Tap on the contextual menu (lower right hand corner)
Tap “Swap” and the swap process will be triggered
How do I remove a placeholder from an account(T360)?
From the “Job Details” overview screen:
Tap on the placeholder to open the “device details”
Tap on the contextual menu (lower right hand corner), and tap “Remove” or swipe left and tap the ‘X’
How do I set my technician status(T360)?
To see the status menu, simply tap the status icon in the upper right corner of your app. Then set your status.
Tech360 status for when you’re free to take on a new job
available
Tech360 status when you take a break
break
Tech360 status when driving to a job location
en route
Tech360 status when you’re done with your day
end of day
Tech360 status that is system or user-generated status used when offline
offline
Tech360 status is an auto-generated status
logged on and unknown
Tech360 status when you’re at lunch
lunch
Tech360 status when you’re on a job
on job
Tech360 status when you’re in meetings
meeting
Tech360 automatic status for when you wrap up a job
wrap up
Tech360 status for CPE restocking, recycling, cleaning, vehicle maintenance, etc.
Tech Logistics
Tech360 status for scheduled training
training
You can select only status options with a __ in the app’s status menu in the top right corner of your screen.
blue icon
How do I view notes about my job (T360)?
Once you’re on a job:
Go to the “Job Details” screen
Tap the “Notes” tab
How do I create a note(T360)?
You can add a new Technician note from the Notes tab at any time after you’re on a job. Simply tap the round blue contextual menu button in the lower right corner of the app and then selecting the “Add note” option.
(T360)To search the Comcast knowledge database, tap the __ in the top right corner of the app and type what you’re looking for.
magnifying glass icon
(T360)When is consent required?
When a customer orders new services or makes changes to existing services. Techs will collect consent only if the customer is making changes while the tech is in the home.
(T360)How do I get a consent code?
If consent is required, the TSC agent will give you the 5-digit pin code verbally (over the phone).
(T360)What do I do with the code?
In the Job Details screen, tap the round blue contextual menu button in the lower right corner of the app. Then select Customer Consent. Enter the 5-digit consent pin code when prompted.
(T360)What if I’m not ready to issue a Repeat Trouble Call Credit?
If you need more time, you’ll be asked again when you close the job.
(T360)How do I know if a Repeat Trouble Call Credit was issued?
Confirmation of the credit will be automatically written in the notes section of the account.
(T360)How do I access my Message Inbox?
Tap tasking icon in the main navigation bar at the bottom of the app screen
Enter your Tech ID and TechNet password (necessary only if accessing for the first time)
Name the icons in the main navigation bar in T360
Home, Search, Job, Tasking
Whats the name for build current T360 build 57.2.0
Casper (the Friendly Ghost)
(T360)What info is on the Job Carousel
customer’s address, account number, time frame, job type, job status, job number
This counts how long you’ve been on lunch(T360)
event timer
In T360 what is used for multifactor authentication
SSO(Single sign on) and VIP access
where can you update your fulfillment center
in profile
you can search for a customer in T360 with the following
address, actt, phone, drop tag
what customer information is available under details in T360?
Name, address, acct#, user accounts, phone number(s), current balance, node info, drop tag
what are the 3 tabs available once you select a job
details, health, history
what are the sub categories under health tab?
MoCA, FM ingress, WiFi
how can you display moca results?
list and grid
a check mark indicates what status in T360
available
a truck indicates what status in T360
En route
a wrench indicates what status in T360
On job
a coffee cup indicates what status in T360
break
a hamburger indicates what status in T360
lunch
a conference screen indicates what status in T360
meeting
a graduation cap indicates what status in T360
Training
a globe indicates what status in T360
Tech logistics
a (door)arrow indicates what status in T360
logged on
a flag indicates what status in T360
wrap up
a circle w/2 diagnol lines indicates what status in T360
offline
a question mark indicates what status in T360
unknown
name for notes that can be seen or accessed by other departments
unified notes
how long can you snooze the geofence message
5 minutes, snooze up to 3 times
What app do you need to use vpn-less T360
VIP access
(Tech360) techs are required to have an iDevice that supports what version iOS
iOS 10 or iOS 11
search restrictions in T360
you can only search for customers in the prin your assigned to, and theres a limit per day(50?)
