Tech360 only(IS2018) Flashcards
in Tech360 it is used to view diagnostics of connected devices on the customer’s home network
WiFi analyzer
What’s the dBM column on the WiFi tab
It measures RSSI (received signal strength indicator) - the power present in a received radio signal.
What’s the Mbps column on the WiFi tab?
It shows the maximum speed data can move across a wireless link between a wireless client and a wireless router. This is not the actual speed, its theoretical (including overhead and re-transmissions).
When can I run WiFi diagnostics(Tech360)?
You can run it from the WiFi tab at any time after you’re on a job. Simply tap the refresh arrow in the upper left corner of the app and then view the latest results.
Tech360 is designed to keep you focused only on __ customer windows of work at a time
two
How does the system auto reorder outlets in T360?
The system orders all physical (real) devices by Video equipment first, then High Speed Devices (such as modems or gateways) followed by Comcast Digital Voice equipment. The system auto-orders devices within the same Line of Business with Comcast-owned equipment first, followed by customer-owned equipment.
When adding a device to an account in T360, how video and internet listed by.
Video equipment is listed by STB SN, Modems are listed by CMAC
What can Tech360 tell me about a device?
Device name
Device type
Device model
Device image
Boot File
Lost Syncs
Uptime
Resets
Premise Health Test details
What if I can’t get PHT to pass in T360, what options are available?
Refer to Maintenance
Refer to Construction
Refer to Supervisor
No Access
(T360)Info on the WiFi tab is available exclusively for XFINITY Internet service customers with which compatible devices
RDKB xFi wireless gateway - Arris 1682G, Cisco 3941T, or Arris TG3482G.
How do I run WiFi diagnostics(T360)?
Once you’re en route or on a job:
Go to the “Job Details” screen
Tap the “WiFi” tab
How do I remove a device(T360)?
On the Job Details overview screen:
Tap on the existing / old device under “Activated Devices”
Tap on the contextual menu (lower right hand corner)
Tap “Remove” and confirm before removing the device
How do I swap a device(T360)?
From the Job Details overview screen:
Tap on the existing / old device under “Activated Devices”
Tap on the contextual menu (lower right hand corner)
Tap “Swap” and the swap process will be triggered
How do I remove a placeholder from an account(T360)?
From the “Job Details” overview screen:
Tap on the placeholder to open the “device details”
Tap on the contextual menu (lower right hand corner), and tap “Remove” or swipe left and tap the ‘X’
How do I set my technician status(T360)?
To see the status menu, simply tap the status icon in the upper right corner of your app. Then set your status.
Tech360 status for when you’re free to take on a new job
available
Tech360 status when you take a break
break
Tech360 status when driving to a job location
en route
Tech360 status when you’re done with your day
end of day
Tech360 status that is system or user-generated status used when offline
offline
Tech360 status is an auto-generated status
logged on and unknown
Tech360 status when you’re at lunch
lunch
Tech360 status when you’re on a job
on job
Tech360 status when you’re in meetings
meeting
Tech360 automatic status for when you wrap up a job
wrap up
Tech360 status for CPE restocking, recycling, cleaning, vehicle maintenance, etc.
Tech Logistics
