Company (EH 10-24-18)

Question 1

What are the 8 ERGs?

Answer 1

Veterans Network
Young Professionals Network (YPN)
Black Employee Network (BEN)
Women's Network at Comcast
Unidos
Asian Pacific Americans (APA)
OUT @ Comcast
MyAbilities Network

Question 2

How many years in a row was Brian Roberts named one of America’s Best CEOs by Institutional Investor Magazine?

Answer 2

6 (2004-2009)

Question 3

When did the Verbal Bot launch for Customer Consent?

Answer 3

6/26/2018

Question 4

What are the 5 divisions of the Comcast Company Structure?

Answer 4

Comcast Cable, Comcast Ventures, NBCUniversal, Comcast Spectacor and Sky

Question 5

Who is the Chariman and CEO of Comcast Corporation?

Answer 5

Brian Roberts

Question 6

Who is the President and CEO of Comcast Cable and SEVP of Comcast Corporation?

Answer 6

David Watson

Question 7

Who is the Central Division President?

Answer 7

Bill Connors

Question 8

Who is the Central Division SVP, Business Services?

Answer 8

Jeffrey Buzzelli

Question 9

Who is the Central Division SVP, Government and Regulatory Affairs?

Answer 9

Tim Gage

Question 10

Who is the Central Division SVP, Customer Care?

Answer 10

Mike McArdle

Question 11

Who is the Central Division SVP, Customer Experience?

Answer 11

Gene Shatlock

Question 12

Who is the Central Division SVP, Human Resources?

Answer 12

Tina Simmons

Question 13

Who is the Central Division SVP, Marketing and Sales?

Answer 13

Jason Wicht

Question 14

Who is the Regional SVP of Heartland?

Answer 14

Tim Collins

Question 15

Who is the Regional SVP of Chicago?

Answer 15

John Crowley

Question 16

Who is the Regional SVP of Big South?

Answer 16

Doug Guthrie

Question 17

Who is the Regional SVP of Florida?

Answer 17

Amy Smith

Question 18

What are the four regions in Central Division?

Answer 18

Florida, Greater Chicago, Big South, Heartland

Question 19

What are the three cable divisions of Comcast Corporation?

Answer 19

Central Division, West Division, Northeast Division

Question 20

Who are the three founding fathers of Comcast?

Answer 20

Ralph Roberts, Julian Brodsky, Daniel Aaron

Question 21

What is the maximum number of days a customer can request a PTP?

Answer 21

10 days from the customer’s call

Question 22

What are the 2018 Cable Goals?

Answer 22

Drive Growth
Make the customer experience simple, consistent, and digital
Innovate and simplify the product experience

Question 23

Comcast Credo

Answer 23

Comcast will deliver a superior experience to our customers every day. Our products will be the best and we will offer the most customer-friendly and reliable service in the market.

Question 24

Touchstones

Answer 24

Diversity, Respect, Quality, Ethics, Enthusiasm, Employee Focus, Flexibility

Question 25

As of 2018 Internet Essentials is now available for low-income ____

Answer 25

Veterans

Question 26

What are the 2 Military Community Offers (may redeem one or both)?

Answer 26

A $25 Xfinity coupon (for Xfinity On Demand movies or a credit toward their bill) A $100 Visa prepaid card (must be on promotional plan with a minimum term agreement on or after Jan. 1, 2018)

Question 27

What website does the customer go to to take advantage of the Military community offers?

Answer 27

Xfinity.com/Military

Question 28

What are Five Focus Areas for Diversity and Inclusion?

Answer 28

``` Governance Workforce Supplier Diversity Programming Community Investment ```

Question 29

What is the Comcast/NBC bilingual cable network that is the sister channel of Telemundo?

Answer 29

Mun2

Question 30

What is the suite of video products and services developed exclusively to serve Spanish speaking customers?

Answer 30

Xfinity Latino

Question 31

What was the first network to use color in broadcasting?

Answer 31

NBC

Question 32

A marketing push involving the new Xfinity brand, which was in the early stages of a merger with Comcast, took place during what popular sporting event?

Answer 32

The 2010 Winter Olympics coverage on NBC

Question 33

Comcast implemented a new way to manage your career as well as see your progression as you grow with the company. What is the name of this care program?

Answer 33

Career Advance Path (C.A.P.)

Question 34

What is the more common name of FCC Section 630, which defines cable consumer rights?

Answer 34

The Cable Act

Question 35

How long do you have to wait in order to advance in the C.A.P. program?

Answer 35

Minimum of 6 months

Question 36

What tool can Comcasters use to help a Comcast customer on-the-spot?

Answer 36

Customers can Text "On It" to 266278

Question 37

What Comcast service allows you to watch hit movies and entire past seasons of your favorite shows commercial free on multiple screens like your laptop, tablet, smartphones, and TV?

Answer 37

Xfinity Streampix

Question 38

Comcast filed an application at the U.S. Patent & Trademark office on June 21, 2012 for what popular slogan?

Answer 38

The Future of Awesome

Question 39

Each year, Comcast allows employees to have direct donations taken from their paycheck for which charity?

Answer 39

United Way

Question 40

Who is Jeremy Darroch?

Answer 40

CEO of Sky

Question 41

Name 4 options under accessibility settings

Answer 41

1. Closed Captioning 2. Video Description 3. Voice Guidance 4. Enhanced Text Readability 5. Remote Shortcut 6. Sound Cues

Question 42

On this day, companies will showcase their products to investors, mentors, members of startup communities across the globe

Answer 42

Demo Day for LIFT Labs powererd by Tech Stars

Question 43

who is the Xfinity Mobile President ?

Answer 43

Greg Butz

Question 44

What new attraction is set to launch at Universal Studios Japan, Hollywood, and Orlando in 2020?

Answer 44

Super Nintendo World

Question 45

The newest Universal Studio theme park attraction is set to open in time for this event?

Answer 45

The 2020 Tokyo Olympics

Question 46

In 1999, Comcast Ventures was founded by Julian Brodsky under this name

Answer 46

Comcast Interactive Capital

Question 47

These are the three critical components of being Cyber Savvy

Answer 47

Protect, Detect, Respond

Question 48

This E360 enhancement allows continuous scrolling through human entered notes

Answer 48

Notes Flyout

Question 49

How many Customers does Sky serve?

Answer 49

23 million Customers and 7 Countries

Question 50

How many countries does Sky serve and what are they?

Answer 50

7 and U.K., Ireland, Germany, Austria, Italy, Spain, and Switzerland

Question 51

Eligible customers who participate in “Safe at Home” use a P.O. Box or alternate address as their legal address can enroll in:

Answer 51

Xfinity Confidential Address program

Question 52

Comcast provides ___ million homes and businesses with access to our gig speeds.

Answer 52

58

Question 53

The customer may enroll into Seasonal Convenience Plan __ every ___

Answer 53

Once every 10 months

Question 54

What is the minimum and maximum days a customer can have seasonal hold?

Answer 54

Min 90 and max 270