Company (EH 10-24-18) Flashcards
What are the 8 ERGs?
Veterans Network Young Professionals Network (YPN) Black Employee Network (BEN) Women's Network at Comcast Unidos Asian Pacific Americans (APA) OUT @ Comcast MyAbilities Network
How many years in a row was Brian Roberts named one of America’s Best CEOs by Institutional Investor Magazine?
6 (2004-2009)
When did the Verbal Bot launch for Customer Consent?
6/26/2018
What are the 5 divisions of the Comcast Company Structure?
Comcast Cable, Comcast Ventures, NBCUniversal, Comcast Spectacor and Sky
Who is the Chariman and CEO of Comcast Corporation?
Brian Roberts
Who is the President and CEO of Comcast Cable and SEVP of Comcast Corporation?
David Watson
Who is the Central Division President?
Bill Connors
Who is the Central Division SVP, Business Services?
Jeffrey Buzzelli
Who is the Central Division SVP, Government and Regulatory Affairs?
Tim Gage
Who is the Central Division SVP, Customer Care?
Mike McArdle
Who is the Central Division SVP, Customer Experience?
Gene Shatlock
Who is the Central Division SVP, Human Resources?
Tina Simmons
Who is the Central Division SVP, Marketing and Sales?
Jason Wicht
Who is the Regional SVP of Heartland?
Tim Collins
Who is the Regional SVP of Chicago?
John Crowley
Who is the Regional SVP of Big South?
Doug Guthrie
Who is the Regional SVP of Florida?
Amy Smith
What are the four regions in Central Division?
Florida, Greater Chicago, Big South, Heartland
What are the three cable divisions of Comcast Corporation?
Central Division, West Division, Northeast Division
Who are the three founding fathers of Comcast?
Ralph Roberts, Julian Brodsky, Daniel Aaron
What is the maximum number of days a customer can request a PTP?
10 days from the customer’s call
What are the 2018 Cable Goals?
Drive Growth
Make the customer experience simple, consistent, and digital
Innovate and simplify the product experience
Comcast Credo
Comcast will deliver a superior experience to our customers every day. Our products will be the best and we will offer the most customer-friendly and reliable service in the market.
Touchstones
Diversity, Respect, Quality, Ethics, Enthusiasm, Employee Focus, Flexibility
As of 2018 Internet Essentials is now available for low-income ____
Veterans
What are the 2 Military Community Offers (may redeem one or both)?
A $25 Xfinity coupon (for Xfinity On Demand movies or a credit toward their bill)
A $100 Visa prepaid card (must be on promotional plan with a minimum term agreement on or after Jan. 1, 2018)
What website does the customer go to to take advantage of the Military community offers?
Xfinity.com/Military
What are Five Focus Areas for Diversity and Inclusion?
Governance Workforce Supplier Diversity Programming Community Investment
What is the Comcast/NBC bilingual cable network that is the sister channel of Telemundo?
Mun2
What is the suite of video products and services developed exclusively to serve Spanish speaking customers?
Xfinity Latino
What was the first network to use color in broadcasting?
NBC
A marketing push involving the new Xfinity brand, which was in the early stages of a merger with Comcast, took place during what popular sporting event?
The 2010 Winter Olympics coverage on NBC
Comcast implemented a new way to manage your career as well as see your progression as you grow with the company. What is the name of this care program?
Career Advance Path (C.A.P.)
What is the more common name of FCC Section 630, which defines cable consumer rights?
The Cable Act
How long do you have to wait in order to advance in the C.A.P. program?
Minimum of 6 months
What tool can Comcasters use to help a Comcast customer on-the-spot?
Customers can Text “On It” to 266278
What Comcast service allows you to watch hit movies and entire past seasons of your favorite shows commercial free on multiple screens like your laptop, tablet, smartphones, and TV?
Xfinity Streampix
Comcast filed an application at the U.S. Patent & Trademark office on June 21, 2012 for what popular slogan?
The Future of Awesome
Each year, Comcast allows employees to have direct donations taken from their paycheck for which charity?
United Way
Who is Jeremy Darroch?
CEO of Sky
Name 4 options under accessibility settings
- Closed Captioning 2. Video Description 3. Voice Guidance 4. Enhanced Text Readability 5. Remote Shortcut 6. Sound Cues
On this day, companies will showcase their products to investors, mentors, members of startup communities across the globe
Demo Day for LIFT Labs powererd by Tech Stars
who is the Xfinity Mobile President ?
Greg Butz
What new attraction is set to launch at Universal Studios Japan, Hollywood, and Orlando in 2020?
Super Nintendo World
The newest Universal Studio theme park attraction is set to open in time for this event?
The 2020 Tokyo Olympics
In 1999, Comcast Ventures was founded by Julian Brodsky under this name
Comcast Interactive Capital
These are the three critical components of being Cyber Savvy
Protect, Detect, Respond
This E360 enhancement allows continuous scrolling through human entered notes
Notes Flyout
How many Customers does Sky serve?
23 million Customers and 7 Countries
How many countries does Sky serve and what are they?
7 and U.K., Ireland, Germany, Austria, Italy, Spain, and Switzerland
Eligible customers who participate in “Safe at Home” use a P.O. Box or alternate address as their legal address can enroll in:
Xfinity Confidential Address program
Comcast provides ___ million homes and businesses with access to our gig speeds.
58
The customer may enroll into Seasonal Convenience Plan __ every ___
Once every 10 months
What is the minimum and maximum days a customer can have seasonal hold?
Min 90 and max 270
