VMware Cloud on AWS | Support, Accounts, and Billing

Question 1

Am I required to run NSX in on-premises installations when interacting with VMware Cloud on AWS?

Support, Accounts, and Billing

VMware Cloud on AWS | Compute

Answer 1

No. Customers are not required to run NSX on-premises in order to interoperate with VMware Cloud on AWS. VMware Virtual Machines can be cold migrated to VMware Cloud on AWS without modification as of Initial Availability.

Question 2

Who delivers and supports VMware Cloud on AWS?

Support, Accounts, and Billing

VMware Cloud on AWS | Compute

Answer 2

VMware will sell, deliver, and support VMware Cloud on AWS. Billing for the service will be between you and VMware. You will only receive a bill from AWS for services used in a separate AWS account.

Question 3

Do I also need to purchase AWS Support?

Support, Accounts, and Billing

VMware Cloud on AWS | Compute

Answer 3

No, VMware Cloud on AWS is supported by VMware. However, you can choose to purchase AWS support for the additional AWS services you use.

Question 4

Will I need an AWS account?

Support, Accounts, and Billing

VMware Cloud on AWS | Compute

Answer 4

Yes, you will need an active AWS customer account that will be linked to the VMware Cloud on AWS service. If you don’t have an existing AWS customer account, you will be asked to create one as part of the onboarding process. One of the key benefits of this offering is seamless integration with other AWS services such as Amazon S3, Redshift and other Amazon EC2 instances. VMware will bill you for what you use in the VMware Cloud on AWS and separately, AWS will bill you for any other AWS services you use.

Question 5

What accounts are created during the process?

Support, Accounts, and Billing

VMware Cloud on AWS | Compute

Answer 5

You will have a minimum of two accounts: a VMware account and an AWS account.