Amazon Connect | Support

Question 1

Do your prices include taxes?

Support

Amazon Connect | Customer Engagement

Answer 1

Unless noted, Amazon Connect prices do not include applicable taxes and duties. For more information, please visit AWS Tax Help.

Question 2

Does Amazon Connect support auditing of configuration changes?

Support

Amazon Connect | Customer Engagement

Answer 2

Yes. You can see your configuration change history by choosing View historical changes from the bottom of most routing and user configuration pages.

Question 3

What tools can I use to monitor and set alarms for Amazon Connect operational metrics?

Support

Amazon Connect | Customer Engagement

Answer 3

Key operational metrics, queue utilization and concurrent calls, are written to Amazon CloudWatch to enable monitoring and alarms. See the Amazon Connect documentation for details about which metrics are available in CloudWatch. For more information about Amazon CloudWatch, see the Amazon CloudWatch.

Question 4

Does Amazon Connect’s default configuration have service limits?

Support

Amazon Connect | Customer Engagement

Answer 4

Yes. Amazon Connect uses service limits in order to ensure the stability of the overall platform and prevent customers from incurring unexpected costs. The default service limits are set to allow customers to run a medium sized contact center. The limits can be raised upon request to accommodate any sized contact center. The technology that powers Amazon Connect has been proven to scale with the needs of Amazon’s award winning customer service, with tens of thousands of agents using it at peak times of the year.

You can learn more at AWS Service Limits.