Alexa for Business | Privacy and data security Flashcards
How can my users access the private skill?
Privacy and data security
Alexa for Business | Business Productivity
Your users can view and manage private skills from the Alexa app on their phone by going to the menu, selecting Skills, and then selecting Your Skills (at the top of the screen.
How do Amazon Echo devices recognize the wake word?
Privacy and data security
Alexa for Business | Business Productivity
Amazon Echo devices use on-device keyword spotting to detect the wake word. When these devices detect the wake word, they stream audio to the cloud, including a fraction of a second of audio before the wake word.
Can I turn off the microphone on Echo devices?
Privacy and data security
Alexa for Business | Business Productivity
Yes, you can turn off the microphone by pushing the microphone on/off button on the top of your device. When the microphone on/off button turns red (on the Echo Show there is a red LED), the microphone is off. The device will not respond to the wake word until you reactivate the microphone by pushing the microphone on/off button again. An organization cannot turn on a device’s microphones via the Alexa for Business Console if the device’s microphones have been turned off.
How do I know when an Echo device is streaming my voice to the Cloud?
Privacy and data security
Alexa for Business | Business Productivity
When an Echo device detects the wake word the light ring around the top of your device turns blue, to indicate that the device is streaming audio to the Cloud (for Echo Show and Echo Spot, you will see a blue bar or ring on the screen). When you use the wake word, the audio stream includes a fraction of a second of audio before the wake word. The audio stream closes once your question or request has been processed.
For personal devices you can enable a ’start of request sound,’ a short audible tone that plays after the wake word is recognized to indicate that the device is streaming audio. You can also enable an ’end of request sound’ that will play a short audible tone at the end of your request, to indicate that the connection has closed and the device is no longer streaming audio. This is available within the Sounds settings in the Alexa App (Settings > [Your Device Name] > Sounds).
What can an organization tell their users about the user’s information when using a corporate skill on an enrolled account or using a device managed by the organization?
Privacy and data security
Alexa for Business | Business Productivity
You can tell them that the organization has no access to the information it receives about how they use a personal device, outside of when they interact with corporate skills. The organization may receive engagement metrics (device and skill usage metrics) for shared devices. In either case, the organization has no access to any voice recordings.
Voice recordings from shared devices being managed by Alexa for Business can be deleted from the Alexa for Business management console. If a user has enrolled their personal account, they can view and delete individual voice recordings associated with their account using the Alexa companion app, or all recordings by visiting Manage Your Content and Devices
More Alexa and information on Alexa can be found here: Alexa Device FAQs.
When an organization manages shared devices using Alexa for Business, what information does that organization have access to?
Privacy and data security
Alexa for Business | Business Productivity
The organization can see and control which skills are enabled on a shared device, the room where it’s assigned, and the settings applied to the device.
When an organization manages shared devices using Alexa for Business, does the organization have access to voice recordings made by users of the shared device?
Privacy and data security
Alexa for Business | Business Productivity
No, unlike with a personal Alexa-enabled device where a user can review their voice recordings in the Alexa companion app, Alexa for Business organizations cannot access any voice recordings or text transcripts of what a user said. In addition, the organization doesn’t see Alexa’s responses to users’ queries.
What data do skill developers for Alexa for Business have access to?
Privacy and data security
Alexa for Business | Business Productivity
Skill developers receive the information about their skill and its usage that is made available to skill developers in the Alexa Skills Kit developer portal. They also have access certain information about shared devices via the Alexa for Business API.
What controls do organizations have over personal accounts that they let enroll and join their Alexa for Business account?
Privacy and data security
Alexa for Business | Business Productivity
Organizations can control which of their users can enroll and join their personal account to the organization’s Alexa for Business account. In addition, they can require a user create a voice profile to access corporate resources like calendars.
What information does an organization receive about its users’ Amazon accounts when users enroll their personal account with the organization’s Alexa for Business account?
Privacy and data security
Alexa for Business | Business Productivity
The organization does not have any access to the user’s personal Amazon account. The organization does not receive the name or email that the personal account uses. As with shared devices, the organization has no access to the voice recordings on a personal device, including deleting voice recordings.
Are voice inputs processed by Alexa for Business stored, and how are they used by Alexa for Business?
Privacy and data security
Alexa for Business | Business Productivity
Alexa for Business may store and use voice inputs processed by the service solely to provide and maintain the service and to improve and develop the quality of Alexa for Business and other Amazon machine learning and artificial intelligence services. Use of your content is necessary for continuous improvement of your Alexa for Business customer experience, including the development and training of related technologies. We do not use any personally identifiable information that may be contained in your content to target products, services, or marketing to you or your end users. Your trust, privacy, and the security of your content are our highest priority and we implement appropriate and sophisticated technical and physical controls, including encryption at rest and in transit, designed to prevent unauthorized access to, or disclosure of, your content and ensure that our use complies with our commitments to you.
How can voice recordings be deleted?
Privacy and data security
Alexa for Business | Business Productivity
The organization can delete voice recordings for shared devices they manage via the Alexa for Business console. The organization does not have any access to these voice recordings, other than the ability to delete them. Personal device users can can view and delete specific voice recordings associated with their accounts by going to History in Settings in the Alexa app, drilling down for a specific entry, and then tapping on the delete button. Or, personal device users can delete all voice recordings associated with their accounts for each of their Alexa-enabled products by selecting the applicable product at Manage Your Content and Devices.
Deleting voice recordings may degrade your Alexa for Business experience.
Who has access to my content that is processed and stored by Alexa for Business?
Privacy and data security
Alexa for Business | Business Productivity
Only authorized employees will have access to your content that is processed by Alexa for Business. Your trust, privacy, and the security of your content are our highest priority and we implement appropriate and sophisticated technical and physical controls, including encryption at rest and in transit, designed to prevent unauthorized access to, or disclosure of, your content and ensure that our use complies with our commitments to you.
Alexa for Business provides access to non-AWS services provided by third parties and other Amazon entities (for example, skills and features that provide movie showtimes and traffic information). If you or your users use those non-AWS services, we may exchange information related to those requests with the parties providing the applicable services and that information is subject to the privacy and security practices of those parties.
Do I still own my content that is processed and stored by Alexa for Business?
Privacy and data security
Alexa for Business | Business Productivity
You always retain ownership of your content and we will only use your content with your consent.
