Amazon WorkDocs | Amazon WorkDocs Drive

Question 1

What operating system do I need to run the Amazon WorkDocs desktop sync application?

Amazon WorkDocs Drive

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Answer 1

The Amazon WorkDocs desktop sync application is available for Windows 7 or later, Server 2008 or later, and Mac OS X 10.9 or later.

Question 2

What is Amazon WorkDocs Drive?

Amazon WorkDocs Drive

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Answer 2

Amazon WorkDocs Drive is available for Windows in limited preview and is generally available for Amazon WorkSpaces

Amazon WorkDocs Drive is a mounted drive that provides access to all of your files on-demand without using your hard drive to store your content. Using Windows File Explorer, you can create a sharable link, invite uses to access your files, easily lock, unlock, and open any file in the web client. Windows users can also favorite files for offline access.

Question 3

How does Amazon WorkDocs Drive work?

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Answer 3

With Amazon WorkDocs Drive, all of your content on Amazon WorkDocs Drive is available on-demand through a mounted drive. When you add or edit files or folders in your drive, changes are automatically synced with Amazon WorkDocs Drive, and across your devices.

Question 4

Where can I download Amazon WorkDocs Drive?

Amazon WorkDocs Drive

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Answer 4

You can download Amazon WorkDocs Drive for WorkSpaces on the WorkDocs Resources page and request to join the limited preview for Windows desktops here.

Question 5

How do I setup Amazon WorkDocs Drive?

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Answer 5

When Amazon WorkDocs Drive is launched for the first time, you will be prompted to enter a site name. This is your Amazon WorkDocs Drive site name. For example, if you are using www.mysite.awsapp.com to access your site, “mysite”

Question 6

What happens when you open a file in Amazon WorkDocs Drive?

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Answer 6

The file is downloaded on-demand for you to view or edit. When you save or close the file, it is automatically synced to Amazon WorkDocs Drive. There is no local copy stored on your desktop, unless you have favorited the file for offline access.

Question 7

What collaboration features does Amazon WorkDocs Drive provide?

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Answer 7

You can share links to your files, invite Amazon WorkDocs Drive users to collaborate on your files, lock files while you’re working on them to keep them from being overwritten, add files to your favorites in Amazon WorkDocs Drive, store your favorites for offline access, easily search for files on Amazon WorkDocs Drive, and open any file in the Amazon WorkDocs Drive web client to provide feedback. All changes you make are automatically synced to Amazon WorkDocs Drive over an encrypted connection.

Question 8

How can I add feedback to files on Amazon WorkDocs Drive?

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Answer 8

You can open a file on Amazon WorkDocs Drive in the web client by right clicking it, and selecting Open Amazon WorkDocs Drive in browser. The Amazon WorkDocs Drive web client can view 25+ file types for you to view and provide feedback on.

Question 9

Can I work on my files stored on Amazon WorkDocs Drive when I am offline?

Amazon WorkDocs Drive

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Answer 9

By default, your files on Amazon WorkDocs Drive are streamed to you on-demand when you access them. However, you can favorite files and folders for offline access. To favorite a file or folder on Amazon WorkDocs Drive, right click it and select Add to Favorites. To store your favorites locally for offline access, right click Amazon WorkDocs Drive and select Store Favorites Locally. Changes made while you’re offline will be synced to Amazon WorkDocs Drive once you’re online.

Question 10

How can I search files in Amazon WorkDocs Drive?

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Answer 10

You can search for files by file name in Amazon WorkDocs Drive by left clicking the Amazon WorkDocs Drive icon in the system tray.

Question 11

How do I add and remove files in Amazon WorkDocs Drive?

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Answer 11

All your files on Amazon WorkDocs Drive are available through Amazon WorkDocs Drive. Any file you add to Amazon WorkDocs Drive through Windows File Explorer will be added to Amazon WorkDocs Drive, and synced to your other devices. Any file you remove from Amazon WorkDocs Drive will be deleted, and moved to the Amazon WorkDocs Drive recycle bin.

Question 12

Can I perform standard actions on files and folders in Amazon WorkDocs Drive?

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Answer 12

Yes, in Amazon WorkDocs Drive you can create, rename, move, and delete files and folders through Windows File Explorer. You can also see file and folder properties like file size, date modified, and file type. You cannot create files in the root of the “Shared with Me”

Question 13

What do the icons on my files in Amazon WorkDocs Drive mean?

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Answer 13

Amazon WorkDocs Drive shows three icons depending on the status of your files: files available online are shown with a blue cloud icon, files stored locally are shown with a green checkmark icon, and files syncing to Amazon WorkDocs Drive are shown with a blue syncing icon.

Question 14

Can I store a file with any name on Amazon WorkDocs Drive?

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Answer 14

You can store any type of file or folder on Amazon WorkDocs Drive. However, a file or folder cannot have a name longer than 160 characters, and cannot be larger than 5 GB. If you need to add a file to Amazon WorkDocs Drive that is larger than 5 GB, use the sync client. Also, your file and folder cannot have the following characters in its name:

*

/

\

:

<

>

?

|

”

character code 202E

any file/folder that has a trailing space (“ “) or period (“.”

Question 15

Does Amazon WorkDocs Drive support multi-user access?

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Answer 15

No, Amazon WorkDocs Drive does not support multiple users on the same desktop.

Question 16

Can I still use the sync client, mobile app, or web client to access my files on Amazon WorkDocs Drive?

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Answer 16

Yes, all files stored on Amazon WorkDocs Drive are available in clients that you have configured.

Question 17

How do you authenticate to Amazon WorkDocs Drive on your PC?

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Answer 17

You need to be Amazon WorkDocs Drive user (trial, paid, or bundled) to be able to use Amazon WorkDocs Drive. For domain-joined PC, your directory credentials (Simple Active Directory, Connected Active Directory, or Managed Active Directory) will authenticate you with Amazon WorkDocs Drive.

Question 18

What are supported platforms and system requirements?

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Answer 18

Amazon WorkDocs Drive is compatible with Amazon WorkSpaces. Amazon WorkDocs Drive is available for Microsoft Windows 7, 8, 10+, and Microsoft Windows Server 2008, 2012 R2, and 2016 in limited preview.

Question 19

How can I install Amazon WorkDocs Drive for all users in my organization?

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Answer 19

Amazon WorkDocs Drive uses a Windows MSI based installer and requires admin rights to install. If you have a domain joined group of computers, the administrator can install Amazon WorkDocs Drive using group policy.

Question 20

How does Amazon WorkDocs Drive update?

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Answer 20

Amazon WorkDocs Drive automatically updates when new versions are available.

Question 21

Is Single Sign-On (SSO) supported?

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Answer 21

Yes. Single Sign-On (SSO) can be enabled so that when users are signed in to Amazon WorkDocs Drive they will be automatically signed in to Amazon WorkDocs Drive, and will not be required to provide credentials when they access the web client. You can enable SSO by visiting the AWS Directory Service area of the AWS console, clicking the directory ID link for your directory and selecting the Apps & Services tab. For more information and detailed setup see our documentation.