UNIT 2 - MONITORING CARE INTERNALLY AND EXTERNALLY

Question 1

name some internal monitor roles

Answer 1

• lead nurses or senior nurses
• doctors
• matrons
• ward sister or charge nurse
• nurse specialist
• healthcare assistant

Question 2

what are lead nurses or senior nurses

Answer 2

they are in charge of a group of wards and can deal with a problem if the ward staff are unable to do so

Question 3

what are doctors

Answer 3

medical consultants who oversee diagnosis, investigations and treatment

Question 4

what are matrons

Answer 4

charge of a group of wards and take responsibility for ensuring excellent patient experience and safety

Question 5

what are the ward sisters or charge nurse

Answer 5

they manage the whole ward

Question 6

what are nurse specialist

Answer 6

offer expert and specialist treatment on a range of treatment

Question 7

what are healthcare assistants

Answer 7

help qualified nurses to meet care needs

Question 8

what is whistle-blowing?

Answer 8

whistle blowing can take place in a health and care setting, where a member of staff may raise a concern about another member of staff to a relevant staff in the hospital, such as seniors.

Question 9

how do external bodies monitor services, including through inspections?

Answer 9

• looking at internal data and trends, for example health outcomes
• investigation of complaints
• observation of service delivery
• collection of service user feedback
• interviews with staff

Question 10

why might criminal investigations be carried out in health and care settings?

Answer 10

• sexual, physical, financial, emotional abuse may be suspected
• safeguarding issues
• following referrals from police and people of suspected crimes

Question 11

how might external agencies inspect care settings?

Answer 11

• by visiting and observing the practice

- using service user feedback