Troubleshooting methodology

Question 1

What are the 6 steps of the troubleshooting methodology

Answer 1

1) Identify the problem
2) Establish a theory of probable cause (questioning the obvious, Identify anything that’s obvious and easy to check)
3) Test the theory to determine the cause
4) Establish a plan of action to resolve the problem and implement the solution
5) Verify full system functionality
6) Document the findings, actions, and outcome