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By:
Carlos Moran
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Decks in this class (114)
Personal Computers
A computer needs the following,
Desktop computer,
Server
16
cards
Troubleshooting methodology
What are the 6 steps of the troub...
1
cards
3.1 Cable Types
Bit,
Nibble,
Byte
34
cards
3.1 Video Cables
Hdmi,
Hdmi type a connector,
Hdmi type a connector
20
cards
3.1 Storage Cables
How many versions does thunderbol...,
Thunderbolt 4 is,
Lightning cable
15
cards
3.4 Motherboards
Input,
Output,
Processing
9
cards
3.4 Form Factors
What are the form factors motherb...,
Advanced technology extended atx,
Mini atx
6
cards
3.4 CPU Architecture
What are the 3 main architectures...,
X86 ai 32,
X64
5
cards
3.4 CPU Sockets
What are the main manufacturers o...,
Zero insertion force zif,
What type of socket does intel use
8
cards
3.4 CPU Features
Simultaneous multithreading smt h...,
Symmetric multiprocessing smp,
Multi core processors
7
cards
3.4 Motherboard Connections
Motherboard c,
Motherboard memory sockets,
Motherboard mainboard power
13
cards
3.4 Expansion Cards
Pcie pci express,
Mini pcie mini cpi express,
Pci x
14
cards
3.4 Expansion Cards
Video card graphic adapter,
Gpu,
Graphical ports on gpu
7
cards
3.2 System Memory
Cache,
Storage,
Mass storage devices
9
cards
3.2 Memory Modules
Single bank,
Paired bank,
What does ddr stand for
31
cards
3.4 BIOS/UEFI
Bios,
Firmware,
Unified extensible firmware inter...
3
cards
3.4 Boot Options
Basic input output system bios,
Read only memory rom,
Power on self test post
8
cards
3.4 BIOS/UEFI Security
What does bios use to hold the bo...,
What does uefi use to hold the bo...,
Bios uefi can be protected with p...
8
cards
3.4 TPM and HSM
Hardware rot root of trust,
Hardware root of trust rot,
Trusted platform module tpm
4
cards
3.4 BIOS/UEFI Cooling options
Bios and uefi have the ability to...
1
cards
3.3 Hard Disk Drive (HDD)
Mass storage device,
25 drive and 35 drive,
525 drive
9
cards
3.3 Solid State Drive (SSD)
Ssd,
25 ssd,
18 ssd
7
cards
3.3 RAID
Redundant array or independent di...,
What are the raid types,
Raid 0
8
cards
3.3 Removable Storage
Hot swappable,
Advanced host controller interfac...,
Esata
11
cards
4.2 Virtualization Concepts
Virtualization,
Hypervisor comes in two types,
Terminal services
4
cards
4.2 Containerization
Containerization,
Containerization downsides,
Steps to decide vm
3
cards
4.2 Purposes of VMs
Hypervisor vms,
Type 1 hypervisor bare metal,
Container based virtualization co...
9
cards
4.2 Resource Requirements (VM)
What are the resource requirement...,
Second level address translation ...,
Arm processor
6
cards
4.2 Security Requirements
Vm escape,
Vm hopping,
Sandbox escape
6
cards
4.2 Configuring Virtual Machines
Disk encryption
1
cards
Cloud Computing
Cloud storage applications,
File synchronization,
Content delivery network cdn
8
cards
Networking Basics
Five minutes of downtime for the ...,
Network interface card nic,
Hub
75
cards
Wireless Networks
Direct sequence spead spectrum dsss,
Frequency hopping spread spectrum...,
Orthogonal frequency division mul...
27
cards
Internet Connections
Internet service provider isp,
Plain old telephone service pots,
Integrated services digital netwo...
18
cards
Network Configuration
Link network interface layer,
Internet layer,
Transport layer
47
cards
VLAN
Virtual local arena network vlan
1
cards
VPN
Virtual private network vpn,
Site to site vpn,
Client to site
6
cards
IPv6
Ipv6 benefits,
Dual stack,
Tunneling
12
cards
Ports and Protocols (REALLY IMPORTANT)
Port,
Inbound port,
Outbound port
23
cards
TCP vs UDP
Transmission control protocol tcp,
User datagram protocol udp,
Tcp vs udp
7
cards
Network Services - File and Print Servers
Server,
Print server,
Windows based file and print server
5
cards
Network Services - Web Servers
Web servers,
Internet information services iis,
Apache
6
cards
Network Services - Email Servers
Email server,
Simple mail transfer protocol smtp,
Post office protocol version 3 pop3
5
cards
Network Services - AAA Servers
Aaa stands for,
8021x,
Authentication
11
cards
Network Services - Remote Access Servers
Telnet,
Secure shell ssh,
Remote desktop protocol rdp
5
cards
Network Services - Network Monitoring Servers
Syslog,
Old syslog,
New syslog
10
cards
Network Services - Proxy Servers
Proxy server
1
cards
Network Services - Load Balancer
Load balancer content switch,
Denial of service dos,
Distributed denial of service ddos
5
cards
Network Services - Unified Threat Management
Access control list acl,
Firewall,
Unified threat management utm
5
cards
Network Services - ICS/SCADA
Operational technology ot,
Industrial control system,
Fieldbus
7
cards
Network Services - Embedded Systems
Embedded systems,
Programmable logic controller plc,
Real time operating system rtos
4
cards
Network Services - Legacy System
Legacy system
2
cards
Mobile Devices - Mobile Display Types
Capacitive touch screen,
Multi touch screen,
Liquid crystal display lcd
10
cards
Mobile Devices - Components
Difitizer,
Accelerometer,
Gyroscope
3
cards
Mobile Devices - Accessories
Track pad,
Drawing pad,
Mirophone
6
cards
Mobile Devices - Wireless Connectivity
Wi fi wireless network,
Cellular,
Global system for mobile communic...
8
cards
Mobile Devices - Wired Connectivity
Lightning cable,
Usb c,
Db9 cable
4
cards
Mobile Devices - Port Replicators & Docking Stations
Port replicator,
Docking station
2
cards
Mobile Applications - Device Synchronization
Android,
Ios,
Open source
7
cards
Mobile Applications - Data for Synchronization
Mobile device sync,
Contact,
Vcard
6
cards
Mobile Applications - Synchronization Methods
Cloud synchronization,
Computer synchronization,
Automobile
3
cards
Mobile Applications - MDM and MAM
Enterprise mobility management emm,
Mobile device management mdm,
Mobile application management mam
6
cards
Mobile Applications - Multifactor Authentication (MFA)
Knowledge factor,
Possession factor,
Inherence factor
8
cards
Mobile Applications - Location Services
Coarse positioning,
Global positioning system gps,
Indoor positioning system ips
4
cards
Mobile Applications - Email Configuration
Configure ssl or tls when connect...,
Inbound mail,
Outbound mail
4
cards
Laptop Hardware - Security Components
Biometric sensor,
2
cards
Printer Types - Laser Printers
Laser printer,
Image drum,
Fuser assembly
14
cards
Printer Types - Laser Printer Maintenance
Loading paper,
Toner cartridges replacement,
Use of maintenance kit
5
cards
Printer Types - Inkjet Printers
Inkjet printer,
Printhead,
Thermal method
10
cards
Printer Types - Inkjet printer maintenance
Calibration
1
cards
Printer Types - Thermal Printer
Thermal printer,
Thermal ribbon,
The number of pins on the thermal...
5
cards
Printer types - Impact Printers
Impact printers,
Tracks,
Printhead
7
cards
Printer Types - 3-D Printers
3d printer,
Print bed build plate,
Be build surface
7
cards
Printers and MFDs - Unboxing and Setup
Usb connection,
Ethernet connection,
Wireless connectivity
6
cards
Printers and MDFs - Printer Drivers
Printer drivers,
Page description language pdl,
Scalable font
9
cards
Printers and MDFs - Printer Configuration Settings
Printer preferences duplex,
Printer preferences orientation,
Printer preferences tray settings
4
cards
Printer and MDFs - Sharing Print Devices
Print server,
Centralized print server,
Embedded print servers support
6
cards
Printer and MDFs - Securing Print Devices
User authentication,
Audit log,
Secured print
4
cards
Printer and MDFs - Scanning Services
Scanning,
Scanner,
Optical character recognition ocr
4
cards
Troubleshooting Methodology - Identify the Problem
Always ask,
Identify the problem
2
cards
Troubleshooting Methodology - Establish a theory
Probable cause,
Always question the obvious,
Internal research external research
5
cards
Troubleshooting Methodology - Test the Theory
Test the theory to determine the ...,
Four possible outcomes
2
cards
Troubleshooting Methodology - Establish a plan of action
Repair,
Workaround,
Establish a plan of action
3
cards
Troubleshooting Methodology - Verify system functionality
Always make sure that the problem...,
Implement preventive measures
2
cards
Troubleshooting Methodology - Documentation
Doc,
Umentatio
2
cards
Hardware Issues - Power Issues
Six main causes of power issue
1
cards
Hardware Issues - POST Issues
Power on self test,
1 short beep,
Post test expansion card
3
cards
Hardware Issues - Crash screen
Crash screen,
Windows,
Mac
7
cards
Hardware Issues - Cooling Issues
When it comes to cooling,
If system is overheating,
In uefi or bios
4
cards
Hardware Issues - Physical Component Damage
Motherboard,
Rancid smells
2
cards
Hardware Issues - Performance Issues
Know what the baseline for the sy...
1
cards
Hardware Issues - Inaccurate System Date/Time
Motherboards have a battery to ke...,
2
cards
Storage Devices - Boot Issues
Master boot record mbr,
Partition on a storage device,
Windows
9
cards
Storage Devices - Storage Device Issues
Solid state devices,
Hard drives problems,
Hard drive problems 2
9
cards
Storage Devices - Drive Performance Issues
Self monitoring analysis and repo...,
Defragmentation tool
2
cards
Storage Devices - Issues with RAIDs
Raid,
Single disk failure,
Raid rebuild
4
cards
Video Issues - Physical Cabling and Source Selection
Physical cables that carry digita...,
Physical cables that carry analog...,
Broken cable
8
cards
Video Issues - Projector Issues
Dim images,
Burned out buls,
Projector bulb
4
cards
Video Issues - Quality Issues
Dime image,
Fuzzy image,
Flashing screen
6
cards
Troubleshooting Networks - Wired Connectivity Issues
Interference,
Port flapping
2
cards
Troubleshooting Networks - Performance Issues
Network performance issues,
Mismatch in the duplex setting,
Mismatch in the speed setting
8
cards
Troubleshooting Networks - Wireless Connectivity Issues
Intermittent wireless connectivity,
Signal interference,
Received signal strength indicato...
6
cards
Troubleshooting Networks - VoIP Issues
Voice over internet protocol voip,
Latency,
Jitter
4
cards
Troubleshooting Networks - Limited Connectivity Issues
Limited connectivty,
We have an apipa address set up,
Affects one network client or many
5
cards
Troubleshooting Mobile Devices - Mobile Power Issues
Batter y deteorietion,
Proper charging routine,
Slow charge
3
cards
Troubleshooting Mobile Devices - Mobile Hardware Isues
Overheating damage,
Main types to be worried about
2
cards
Troubleshooting Mobile Devices - Mobile Display Issues
Broken screens,
Dim issues,
Digitizer
4
cards
Troubleshooting Mobile Devices - Mobile Connectivity Issues
Physical issues,
Always make sure,
Bluetooth make sure
4
cards
Troubleshooting Mobile Devices - Mobile Malware Infections
Most common attack methods,
Malware indicators,
Solutions
3
cards
Printer Connectivity Issues
Locally connected printer,
Printer not found,
3 types to focus on
3
cards
Print Feed Issues
Paper jams,
Grinding noises
2
cards
Print Quality Issues
Faded print,
Blank page,
White stripes
10
cards
Print Finishing Issues
Incorrect page size,
Incorrect page orientation,
Stapling
4
cards
Print Job Issues
Print monitor,
Print queue,
Print spooler
4
cards
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