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Ludwig > Regions > Flashcards

Regions Flashcards

1
Q

SAM role

A

Service Account Manager: stats on IRs/PTRs, support on processes (ACSP…), training for helpdesk

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2
Q

SAM’s airline counterparts

A

Airline Helpdesk

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3
Q

CSM Ops

A

Major incident escalation
Operations stuff: freeze, stability, SLA, security…

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4
Q

SAM and CSM Ops: internal counterparts

A

SAM: GCC
CSM Ops: Operations

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Ludwig (70 decks)

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