Airlines - APAC

Question 1

Where does competition data come from for SQ DP

Answer 1

• 1A
• SQ via RateGain for LCC and private fares

Question 2

BR first partner and details

Answer 2

Trip.com on TravelFusion on Altéa NDC

Question 3

SQ org: levels

Answer 3

• CEO
• EVP = C-levels
• SVP
• VP

Question 4

SQ org: CEO

Answer 4

GOH Choon Phong

[vas chougner Foong]

Question 5

SQ org: CCO

Answer 5

Lee Lik Hsin (EVP Commercial)

Question 6

George Wang’s role

Answer 6

CIO

Question 7

Under LEE Lik Hsin (5)

Answer 7

• VP Customer Experience > CED
• VP Sales & Marketing (DIS+ECO)
• VP Marketing Planning
• Sales Regions
• Cargo

Question 8

SQ VP Marketing Planning

Answer 8

DAI Hao Yu

Question 9

SQ org: under Marketing Planning

Answer 9

• Network Planning
• RM
• Merchandising & Pricing

Question 10

SQ org: head of Merchandising & Pricing

Answer 10

Joe Ooi (VP)

Question 11

SQ org: main EVP areas for us

Answer 11

Commercial
IT
Operations (GED)

Question 12

SQ org: GED

Answer 12

Ground Experience Dept

Question 13

SQ vision for product leadership

Answer 13

Free WIFI in all cabins
New gen 777

Question 14

SIA shipping subsidary

Answer 14

Parxl: sending eCom deliveries on SQ flights

Question 15

SQ NDC distribution % vs objective

Answer 15

[End 2023] 25% vs 40%

Question 16

SQ and ATC

Answer 16

SQ will migrate from AeRE to DC in Mar24

Question 17

TG and O&D transformation

Answer 17

PROS O&D but still organised by segments although they want to follow ABC recommendations

Question 18

AI CCO

Answer 18

Nipun

Question 19

AI RM project team (3)

Answer 19

Head: Pratik
Strategic planning (similar level as Pratik): Jinesh [Ganesh]
- Project manager: Zorawar [Sarastro - boule de cristal]

Question 20

AI RM & Pricing heads

Answer 20

Nilesh (RM)
Ritesh (Pricing)

[Nil & RIT]

Question 21

AI group: airlines

Answer 21

Altéa: AI + UK
1N: Air India Express + AIX Connect (former AirAsia India)

Question 22

MH most important seat product in Revenue

Answer 22

Leg Room (even though Standard is bigger in revenues)

Question 23

MU and NDC

Answer 23

MU NDC content to be integrated in 1A TP (NDC in-house solution). First time a Chinese a/l does that with a GDS.

Question 24

AI-UK merger timeline

Answer 24

• Jun: approval -> AI-UK can talk and coordinate RM
• 15Sep: departure date of last UK flights
• 15Jul-30Jul: creation of AI flights and cancellation of UK, re-acc. 3 batches

Question 25

AI and UK pbs

Answer 25

AI: 21
UK: 17

[Net to caputre Ducks]

Question 26

HO airline

Answer 26

Juneyao

Question 27

AI “head” of Distribution

Answer 27

Kartik

Question 28

AI account manager

Answer 28

Ankit Wahal

Question 29

Why specifically MH has issue with payment retry

Answer 29

The only one with MCP and OB Fees

Question 30

Top 4 APAC airlines in NDC orders

Answer 30

SQ > PG > CX (> MH)

Question 31

CX: NDC partners in PRD

Answer 31

Only Trip.com

Question 32

KE “head of NDC”

Answer 32

YT

Question 33

AI CTO

Answer 33

Satya Ramaswamy

Question 34

SQ next NDC big partner

Answer 34

Expedia (Dec24)

Question 35

The “new Starlux”

Answer 35

Greater Bay Airlines (Hong Kong), started in 2022

Question 36

JAL’s external consultant

Answer 36

Martin

Question 37

ChungWai’s last name

Answer 37

Kong

Question 38

SQ NDC lowest fares vs EDI

Answer 38

-15%

Question 39

SQ Agent360 providerS

Answer 39

TPConnect -> TravelNDC

Question 40

MF

Answer 40

Xianmen