Product - ASC

Question 1

Why ASC important to LHG

Answer 1

• Allegris: new seat types will be sold as svc and thus large amounts
• Automation of servicing as Call Centre under huge pressure

Question 2

LHG ASC no netting

Answer 2

Store separately residual value for fee and taxes in EMD offer

Question 3

LHG ASC: ignore residual value

Answer 3

Residual value is not refunded but stored in the EMD offer so if customer changes again for a new AAS, they can re-use the value for the same EMD

Question 4

How does EMR work

Answer 4

Calls ASC (informative pricing) to see if price difference and if none, re-associate EMD