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Ludwig > Oct-Nov24 > Flashcards

Oct-Nov24 Flashcards

1
Q

PAL latest deal: scope

A

Digital, Portal, Mobile, LOY, NDC

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2
Q

Lionel Marino’s role

A

Services LPM Manager

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3
Q

Next big cutover for SV (scope and date)

A

ATC Cash & Miles Exchange
18Nov

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4
Q

Name of PROS DP product

A

Real-Time Dynamic Pricing Ultimate (RTDP)

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5
Q

RTDP Ultimate customers

A

LHG, AC

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6
Q

1A DP revenue uplift promise

A

+3% (announced with AY)

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7
Q

RTDP Ultimate evolution (2)

A

Going to contextual continuous pricing +
AAS DP

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8
Q

1S science products

A

Air Price IQ
Ancillary Price IQ
Upgrade IQ
(future) Bundle IQ

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9
Q

1S DP pilot

A

Air Serbia

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10
Q

1S DP functionality

A

Only continuous pricing most likely

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11
Q

SQ DP project: what’s left and date

A

Servicing on all channels
UAT SoF 31Jan25

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12
Q

AC DOE activation in PRD: date

A

Oct24 (then progressive deployment)

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13
Q

Altéa NDC for AC

A

Only for 1ATP

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14
Q

AAS DP data feeds per airlines

A

AMROF: QR
ADP: AY
Enriched Offers via DaaS: BA, EY, WN

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15
Q

AAS DP science per airlines

A

1A: QR, AY
LHG: 2 different 3rd parties
BA: 1A + in-house
EY: in-house

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16
Q

AAS DP data for science per airlines

A

1A internal feeds: QR, AY,
HOT22: EY, LHG
1A internal feeds + airline data: BA, WN

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17
Q

AAS DP: airlines with target price

A

LHG, SWA

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18
Q

AAS DP LHG cutover date

A

Feb25

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19
Q

AAS DP EY cutover date

A

Dec24 (price exp)

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20
Q

AAS DP WN cutover dateS (UB and Seats)

A

UB: Nov24 (price exp)
Seats: Apr25 (price exp)

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21
Q

AAS DP: date for bag projects

A

Jun25

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22
Q

AC BI feed status (Oct24)

A
  • Prime booking: just activated in PRD
  • Servicing: just activated in UAT
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23
Q

Split of responsibilities under C. Tosel

A

Bhargav: BusDev + bespoke + support Regional Mger for SC/CC opportunities

Patrice: SC/CC execution

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24
Q

Acronym of AI Seller UI

A

AIP: AI Agent Portal

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25
Q

End of UK: date

A

12Nov

[almost like the unknown soldier]

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26
Q

SAFe items (epic, feature, etc.) in Jira

A

JIRa vs SAFe
Initiative = Epic
Epic = Feature
User story = User story

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27
Q

2025 budget overall for OFR and increase

A

72M, +10M compared to 24 but just enough for current resources

[con]

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28
Q

Tax ppl in AOS

A

1 DEV maintenance, 1 DEV produit (Nevio)
1 PDA shared

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29
Q

Improvement of omnichannel for BA

A

Re-opening of classes

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30
Q

Why RAAV maintenance backlog is high

A

customers doubled in 4 years

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31
Q

IST Unit Cost

A

60K [BLR +50%]

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32
Q

Proportion of L airline portfolio not sold in PSS

A

15%

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33
Q

Knowledge of Itika and Arpana

A

Both new to their role
Itika: many years in 1A, INV (+ SKD in the past)
Arpana: joined 1A Sep23, INV
Both in SES handover

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34
Q

Sell handover trainees

A

All INV except the very recent newcomers

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35
Q

QR RAAV Development Fund

A

100ed/year for RAAV (+250ed global)

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36
Q

AI self-reacc in NDC: sellers

A
  • 1ATP
  • Verteil (AIP + VTL)
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37
Q

Workaround for Self-Re-acc in NDC

A

Since NDC cannot switch OIDs:
- Need to create a Self-Reacc robotic user and CPD rule for each NDC OID
- Cannot differentiate DCS and RES windows

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38
Q

Self-re-acc: differentiation of RES and DCS windows (+ others):
- why?
- how?

A

RES, DCS or redemption, etc.
- Different rules (e.g. in DCS allow to push to other a/l)
- Switch to a different OID

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39
Q

New big requirement from SV on ATC

A

ATC on Upgrades with miles

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40
Q

ATC on Upgrades with miles - Exchange impact

A
  • If same RBD: no ASC nor much RES/TKT/PAY and industrialisation of JL so small
  • If any RBD: a lot of work, in particular on miles in ASC
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41
Q

Requested dates for SV ATC on Upgrades with miles

A

UAT
- Apr25 for Exchange in same RBD
- Oct25 for Exchange any RBD + Refund

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42
Q

Usage of TPC settlement feed

A
  • Biling reconciliation
  • Mileage accrual
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43
Q

Deadline for end of LBox

A

31Mar25

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44
Q

Status of NDC in Azure

A

Fully migrated in UAT [Nov24]

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45
Q

SWA UB: dates
- Price Exp
- Model

A
  • Price Exp: 12Nov to mid-Jan
  • Model: end Jan
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46
Q

New type of model upload for SWA DP

A

ONNX

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47
Q

SWA AAS DP: SSR quotas

A

In scope, will be delivered end PI24.4 (so not for Price Exp)

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48
Q

AAS DP Target price: status of deliveries

A

Delivered including OVD
PI24.4: boundaries

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49
Q

SWA AAS DP: name of the Price Exp approach and why

A

Thomson Sampling method balances exploration & exploitation

50
Q

Features of Self-re-acc

A
  • Acknowledge
  • Exchange
  • Refund
51
Q

Self-re-acc for SQ: features & touchpoints

A
  • Acknowledge
  • Exchange
    (Refund didn’t exist yet and is covered by ATC Involuntary Refund)

Only on NDC

52
Q

What is in DPBox

A

AMR Engine for AAM rules
DP Core Engine
(linking potentially to external models, NTP promo code, etc.)

53
Q

What is in DOE

A

Parts of UFE + DP Box

54
Q

LHG & AC Continuous Pricing characteristics

A

Content: % discounts
Acquisition: via Shop avl

55
Q

Execution difference between Contextual and Continuous Pricing for 1A products

A

Contextual: Target Price
Continuous: % discount/mark-up

56
Q

Acquisition of PROS instructions for AC ContPricing

A

Still via Shopping availabilities

57
Q

NTP promo code process

A

Call to NTP to get a corpo code and then std pricing with corpo fares

58
Q

BA Air DP characteristics

A

Can combine:
- L Continuous
- L Contextual
- BA science provides Target Prices offline and then DOE executes
DP Core Engine will decide

59
Q

L Continuous Pricing

A

Simple interpolation requiring less data based on RM data

60
Q

Air DP rules

A
  • Eligibility rules
  • Boundary rules
  • FF Price Gap rules
61
Q

AC ContPricing and NTP

A

Today, ContPricing is applied after NTP -> change the order

62
Q

Value of DOE vs bespoke exec

A

The standard DP rules can be applied

63
Q

LHG ContPricing Execution

A

UFE takes the discount % directly from the avl answer w/o DP Box

64
Q

Main benefit of the transfo for AY

A

Go faster and experiment

65
Q

Other name of M&C Converter

A

Award Converter

66
Q

M&C Converter and LOY

A

Integrated to get the conversion rules

67
Q

Size of SV SC in 2024 and 2025

A

8MY -> 16MY

[a Taj of plates]

68
Q

SV SC and DP

A

Nothing of DP in SC, even integration of external science (except small provision for INV/RAAV)

69
Q

Scope of DevSecOps (5)

A

“Garder la lumière allumée” :
- Deployment/change management
- Stability & Business Continuity
- Security & compliance (from technical stack not applicative code)
- Capacity management, FinOps
- Test systems

70
Q

Star Alliance Competency Centre: scope

A

Seat in interline

71
Q

Star Alliance Competency Centre: CSE

A

Maria Idrissi (SSP)

72
Q

A big temporary cost of Cloud migration

A

Double run

73
Q

History of DevSecOps

A

The new DevOps

74
Q

Name of 1N’s modern retailing product

75
Q

Acquisition around biometrics

A

Vision-Box

76
Q

ODBooking feed

A

Daily feed of O&D bkgs for the airline (based on ePNR)

77
Q

End of VN NRM project

A

Ph2 CUT + 6 mths

78
Q

How do we charge SV SC

A

Real spent except for CSE (but including SME)

79
Q

SQ NGL PoC scope

A

Agreed: Prime bkg flow in DC + seats

New under discussion:
- servicing (new or PSS)
- NDC
- Order Feed

80
Q

New L portal for a/l customers

A

MyA Services

81
Q

MyA Services replaces

A

ASH and ACSP

82
Q

Solution to simplify ID verification

A

A Travel Ready

83
Q

Principle of A Travel Ready

A

Enter your documents at check-in, all checks
And then never show them again, no manual checks

84
Q

2 sub-parts of Implem

A

Customer Transformation Management: delivery, pgm

Customer Operation Mgt:
CSM Ops (as closer to customer care, delivery, operations than commercial) + SAMs

85
Q

Discussions w/ Google (4)

A
  • Cloud (esp Shopping)
  • Metaconnect search
  • QPX in Nevio
  • L’s airlines in Google Flight Search
86
Q

Mathias Fenouil’s new role

A

IMP for Americas (based in DAL)

87
Q

DR vs High Avl

A

High Avl: quick move in case of small issues
DR: move the entire 1A elsewhere in case of catastrophy (massive thing w/o any plan to de-move)

88
Q

Main cloud sites

A

Amsterdam (PRD)
Dublin (TST+DR)

89
Q

Roles on Curiosity for Offer

A
  • MAK: chief PO
  • Nicolas T: scrum of scrum master
90
Q

SQ and TR aircraft numbers

A

150 and 50

91
Q

“Taxes” on OOM for AOS

A

*2 for OFR (Corse)
* 2.3 for TSR (Creuse)

including Indirect Costs

92
Q

Problems with multi-FF in RMS

A
  • Often too aggressive (upper FF closed and lower open)
  • Results in inversions
93
Q

CI problem with NRM

A

Bad forecast because:
- Multi-FF but in practice very little product diff, doesn’t steer the market + too aggressive
- Calibration done during covid

94
Q

How to re-calib CI

A

In PRD protected by RAAV (already used a lot by CI)

95
Q

AOS 2025 pax & budget

A

112 pax, 98 FTEs

8M HT
Almost 10 TTC

96
Q

How is bespoke maintenance fee charged

A

Upfront for the 5 years

97
Q

Progress with future AGM partner

A

Nothing except joint answer to B6 RFP

98
Q

Engineering BOs for POP’s

A

Paul & Hugues for both

99
Q

Engineering BOs for RMS + TEOO

A

JMS + Fiig

100
Q

Melinda as BO

101
Q

PM BO for TEOO

A

Y-M & Jean-François

102
Q

Matthieu as BO

A

RMS, POP 1 & 2, AGM team

103
Q

AC ContPricing impact on Perf

A

CP on undercutting prevention (min price) has increased shopping response time by 50% (pilot was 30%)

104
Q

Benefit of going to DOE specifically for AC

A

Co-funding from product

105
Q

Blocker for AC to deploy ContPricing in Int’l

A

Undercutting prevention

106
Q

How do we get BA target prices

A

Via the Big Data Platform

107
Q

BA DP: calculation left to L to do on BA target prices

A

Target price per SI range and then interlopated

108
Q

DP organic feed comes from

A

Master Pricer

109
Q

How we optimise DP online response time

A

Pre-compute the utility of the competition

110
Q

BA target prices: at which level

A

bound (and then summed up to align to our exec)

111
Q

Number of SQ direct NDC partners

A

150+

[same as # airplanes]

112
Q

Services portfolio

A
  • Customisation services: bespoke
  • Expert services: consulting, learning, support, adoption
  • Managed services: hosting, software operations, business function operation (help desk, cybersecurity, digital campaigns, etc.)
  • Competency Centers
113
Q

People in SV SC (3)

A

Head: Oussama
Head of Engineering: Matthieu Debordes
Solution Consultant: Ghassen Lahmadi

114
Q

Size of ATC on EMD Ugrade in miles

A

4.5MY for Offer only

115
Q

Promo code in APRA

A

Planned for SV in 25.4 (no effort in Offer)

116
Q

SSP/OFR split for AAM dev

A

70 OFR/30 SSP

117
Q

Galaxy

A

Interline project between WN and FI

118
Q

Yanis

A

SV VP RM (pro 1S)

119
Q

EY SC size for Offer

A

From 6 to 10.5 excluding NDC

[sticks to chase hens]

120
Q

How could we staff for Clarks

A

Take the current staff of the 3rd party

Ludwig (70 decks)

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