Other Domains - Operations

Question 1

Disruption: usually means

Answer 1

Either everything or more w/in the operational window

Question 2

Name of the Disruption products and their acronyms (4)

Answer 2

• Enhanced Re-Accommodation (TRR: Travel Ready Re-accommodation): re-acc from INV
  [1) re-acc originates from INV 2) riT]
• Disruption Transfer (COP: Customer Operational Protection): re-acc from DCS
  [1)Disruption is more operational 2) dCs]
• Self-re-acc
• OPR

Question 3

Benefits of COP/TRR

Answer 3

Orchestrates re-booking, re-issuance and re-acceptance (check-in)

Question 4

COP/TRR and ATC

Answer 4

ATC/ASC Invol are pre-req to COP/TRR

Question 5

Main difference between TRR and COP (3)

Answer 5

1) Depends on what user/UI and what triggers (usually will be in RES or DCS windows accordingly)
2) COP is more pax-oriented
3) Policies might be different: IATA says in operational window, OPE is responsible for pax. Before, it’s MKT

Question 6

OPR and example

Answer 6

“Optimised Passenger Recovery”

Global processing of SKD change (equivalent to SLO): allows to simulate the massive change before making it.
ex: optimisation of COP/TRR for a hub