Product - Group

Question 1

Typical AGM timeline

Answer 1

• 5mth for Core/Plus
• Then G3 for T/A: KoM and 4 months

[hive: group of bees. Door for T/As]

Question 2

AGM Core/Plus/Premium

Answer 2

• Core includes G3 for Call Centre
• Plus: + TKTing + Servicing + GRMS + GTL
• Premium: G3 for TAs

Question 3

AGM issue with corporate codes

Answer 3

Often cannot use XX2 or XX3 so use something else but then SSP doesn’t find FF/CFF so SSP gap to change YYY to XX2/XX3 (implementation step)

Question 4

Gap in ASW for AGM

Answer 4

Separate quotas between EDI and NDC bookings but if an agent does individual and group bookings with different deposits

Question 5

Who does AGM support

Answer 5

At 50% RM/DP PS