Ludwig Organisation

Question 1

Pro-active maintenance

Answer 1

Maintenance to reduce cost, anticipate, and that can be amortised

Question 2

Name of the different division levels

Answer 2

BU = TRU
BLine = AIR
Business Group = ENG

[reverse alphabetical]

Question 3

CP process in the Regions

Answer 3

Clarification & qualification: pre-sales engineers
Sizing & slot: solution consultants
Execution: delivery managers

Question 4

Number of staff in
- NCE
- BLR
- MUC
- MAD

Answer 4

• NCE: 4500
• BLR: 3500
• MUC: 1200
• MAD: 1500

Question 5

Number of staff in SIN before and after covid

Answer 5

350 -> 250 (-33%)

Question 6

Number of staff in R&D

Answer 6

10,000

Question 7

New hires planned in R&D in 2024

Answer 7

1,000 (even across mature and growth sites)

Question 8

10 top priorities for 2024

Answer 8

Curiosity
Polaris>BA>AY>QR-Polaris
RMS/DP: SWA>BA
AA RA
NDC stabilisation
H1

Question 9

Big group of airlines helping steer 1A

Answer 9

AIAB: Airline IT Advisory Body

Question 10

APAC airlines in AIAB

Answer 10

SQ & JL (so clear minority)

Question 11

Name and acronym of L technical support

Answer 11

DTS (Digital and Transformation Systems)

Question 12

BDP

Answer 12

Big Data Platform

Question 13

The different business domains

Answer 13

Offer, Order, TTX, Loyalty

Question 14

The 3 “delivery level” LPMs

Answer 14

Nevio, Services, Creation Platform