Airlines - Americas

Question 1

AC and Air Discount and reasons (3)

Answer 1

Removed almost all in favour of ATPCo
- Difficult maintenance (despite new wild card)
- No import/export from UAT
- Combinability with Continuous Pricing (dropped)

Question 2

Size of AC CC for Offer

Answer 2

14 FTEs, up to 18 in 2024

Question 3

SWA VP RM

Answer 3

Matt Luis

Question 4

Risk on AC Shopping

Answer 4

Flex is too expensive for their NDC so they are considering a PoC with PROS Shopping

Question 5

SWA ancillary to optimise

Answer 5

Upgraded boarding

Question 6

Details of SWA upgraded boarding (3)

Answer 6

15 ppl max
Sold in the 24hrs before departure
Important as no pre-seating and for overhead bin space

Question 7

SWA early bird (3)

Answer 7

Not as good as upgraded boarding
Sold in RES window
Important as no pre-seating and for overhead bin space + automatic check-in

Question 8

Priorities within Early Birds

Answer 8

FF > AAS à la carte

Question 9

AC CC people (6)

Answer 9

Head: Amal Hjije
Offer:
- stream: Brisa
- SMEs:
- R&D Boubacar, Barbara,
- PM: Abid
- Q&A mger

Question 10

Account Manager of WN

Answer 10

Rob Young

Question 11

SWA: priorities in boarding

Answer 11

• Priority boarding (assisted, etc.)
• Business select
• Upgraded Boarding
• A-list
• Early Bird

Question 12

SSR code of SWA Upgraded Boarding

Answer 12

SELA

[ceux-là passent d’abord]

Question 13

Touchpoints for Upgraded Boarding

Answer 13

In-house SSCIw + potentially via agents in CM (OoS of AAS DP?)

Question 14

When will SWA Upgraded Boarding die

Answer 14

In 2026 with Seating

Question 15

How is SWA Upgraded Boarding priced

Answer 15

By segment

Question 16

SWA Upgraded Boarding sales: volume and average price

Answer 16

2M/year
~30 USD

[2 mice]