Quiz #12 Flashcards
1
Q
True or False
As future ISSA professionals, we must first seek to understand our clients before we make recommendations.
A
True
2
Q
The ISSA drawing-in Phase is a process which:
A. Insures a high level of client motivation
B. Distinguished you as a professional
C. Has five stages
D. All of the above
A
D
3
Q
Stage one of the ISSA drawing-in phase is _____.
A
Establishing yourself as a professional
4
Q
Stage two of the ISSA drawing-in phase is ____.
A
Data collection
5
Q
True or False
Client rapport is a key characteristic in establishing a relationship with your clients.
A
True
6
Q
Stage three of the ISSA drawing-in phase is ____.
A
Guided discovery tour
7
Q
True or False
Motive is defined as an impulse or physiological need acting as incitement to action.
A
True
8
Q
A trainer should facilitate learning by using which sensory channel(s): A. Visual B. Auditory C. Kinesthetic D. All of the above
A
D
