Quality Flashcards
What is a good quality product?
Well designed and finished
Suitable for its purpose
Durable
Attractive
List of quality symbols
Guaranteed Irish
Q Mark
Kitemark
Irish Standards Mark
NSAI mark
Pure New wool
Double insulated appliances
Communauté Européene
Smoking kills
What is a guarantee?
A guarantee is a promise by the manufacturer that it will make good any faults in an item for a specific period of time after purchase
Guaranteed Irish
A product carrying this symbol has been manufactured in Ireland to a high degree of quality
Q Mark
The Q Mark is awarded by the EIQA (Excellent Irish Quality Association) to companies whose products or services have reached high standards of quality and excellence.
Kitemark
This is the symbol of the British Standards Institution (BSI). It means that the product has met high standards of quality, performance and safety.
Irish Standards Mark
This is the Irish equivalent of the Kitemark and is found on a wide range of electrical goods and appliances. It is awarded by the National Standards Authority of Ireland.
NSAI mark
An international quality standard awarded to companies with excellent quality management systems.
Pure New Wool
A product with the Woolmark symbol is made of pure new wool and is not blended or mixed with any other fibre.
Double insulated appliances
This indicates that an earth wire is not required, for example in electrical toasters and hairdryers.
Communauté Européene
A safety mark awarded by the EU. It can be found on electrical equipment, machines, medical devices, children’s clothes, pushchaifs and carry ons.
Smoking kills
A government health warning found on cigarette packets and cigarette advertisements.
Good things to evaluate a service in terms of quality
Clean premises Well laid out Wheelchair accessible Clean toilet facilities Well managaed Friendly, competent staff Good standards of personal hygiene Appreciation of customer needs
Bad things to evaluate a service in terms of quality
Dirty premises Untidy and disorganised No wheelchair access Toilet facilities poir Disorganised staff Dismissive, unhelpful sraff Careless personal hygiene Rudeness and unwillingness to help
What is quality?
Quality is a term used to indicate that products or services are of a high standard.
