management skills Flashcards
types of communication skills
personal communication, internal organisational, external. operational
personal communication
involves sharing information and understanding between two people; the manager and a subordinate or a small group or work team.
internal organisational communication
where systems are used to inform and share info with employees of the business.
external operational communication
occurs when managers need to communicate with stakeholders external to the business
define delegation
process where formal authority is passed down the hierarchy of a business with responsibility remaining with the person delegating.
benefits in the delegation of tasks
smooth flow of production, acts as a time saver, provides an opportunity for skill training, personal development and job satisfaction for employees.
define planning
the decision making process that is future oriented.
SWOT analysis
management tool used to determine the current state. of a business. it assists in creating an accurate plan, which will then be implemented.
SADIM
set the objectives, analyse the environment, develop alternatives, implement the plan, monitor and evaluate.
define leading
involves influencing others towards attaining the objectives of the business.
leaders need to
act as a role model, establish conditions that motivate, be a good communicator.
define decision making
a multi step approach whereby a selection is made between a range of different alternatives. managers who undertake this process understand that a quick solution will not work to resolve a complex issue.
define interpersonal
the way in which people communicate and interact with each other. using interpersonal skills is important for a manager to use when forming relationships.
interpersonal skills include the ability to be
a team player, empathetic and assertive, ethical and. honest.
the relationship between styles and skills
the type of management style that a manager selects will determine the range and degree of skills they use and will often reflect their own skills level and competency in certain areas.
