management of quality Flashcards
what is quality
the degree of excellence in a product or service and its ability to satisfy customers needs and wants.
aims of management quality
minimise waste, achieve set quality standards, reduce variance in final output
what is quality control
set of procedures that aim to ensure a good or services adheres to a set of quality criteria by using checks at regular intervals.
stages of quality control
establish benchmarks, inspections at each stage, compare results with benchmarks, correct process.
advantages of quality control
higher quality products, increases competitiveness
disadvantages of quality control
quality audits are expensive and time consuming.
quality control relation to efficiency
reduces the amount of potential errors that could halt production, enabling operations system to flow continously.
quality control relation to effectiveness
prevents customers from recieving faulty products, meets objectives of increasing customers and sales.
what is quality assurance
proactive process of measuring the quality of a product or process against an external predetermined standard. called a “certification body”
stages of quality assurance
consultant to advise on standards, adjust processes to fit with standards, certification granted, use standards authority logo
advantages of quality assurance
provides confidence to stakeholders, demonstrates competitive advantage.
disadvantages of quality assurance
costly, time consuming with audits.
quality assurance relation efficiency
reduces the amount of waste generated from faulty products
quality assurance relation effectiveness
consumers are more likely to purchase a good or service with a certified standard of quality.
what is total quality management
all members of an organisation aim to participate in an ongoing improvement of culture, maintain customer focus and create a defect free production process.
