dispute resolution Flashcards

1
Q

what is dispute resolution

A

procedure that workplace participants should follow. grievance procedures, then mediation or arbitration.

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2
Q

what is grievance procedures

A

a formalised set of steps that employees and employers can follow to resolve workplace disputes. individuals can use grievance procedures to address and resolve their complaints.

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3
Q

when are grievance procedures used

A

grievance procedures are used when a dispute needs to move on to the next step if an issue can not be resolved at the previous stage.

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4
Q

what are the grievance procedure steps

A

1- employee presents complaints to manager
2- employee presents complaints to senior management
3-an impartial party is brought in to help through mediation
4-dispute is referred to the fair work commission, where arbitration occurs.

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5
Q

what is mediation

A

an impartial third party facilitating the discussion between disputing parties to help reach a resolution informally. it is a more formal method of the dispute resolution process.

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6
Q

advantages of mediation

A

promotes positive future working relationships, less expensive as it is in an informal setting.

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7
Q

disadvantages of mediation

A

can be a waste of time if final decision is not reached, unbalanced power dynamic between employees and managers.

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8
Q

what is arbitration

A

an indépendant third party hearing arguments from both disputing parties and making a legally binding decision to resolve a conflict. the most formal step

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9
Q

when is arbitration needed

A

when conflicting parties are unable to reach an agreement themselves through mediation.

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10
Q

advantages of arbitration

A

guarantees that a final decision is made , prevents the dispute reoccurring

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11
Q

disadvantages of arbitration

A

business has reduced control over the final decision, going to court is time consuming for both parties.

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