csr considerations when implememting change Flashcards

1
Q

csr considerations of EMPLOYEES

A

training provided to upskill employees,
counselling provided if reduction in workforce
strategies to improve employee wellbeing

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2
Q

csr considerations of SUPPLIERS

A

ensuring supplier is paying fair wage and giving good work conditions
use materials that dont negatively impact environment
no animal testing

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3
Q

csr considerations of CUSTOMERS

A

products that limit energy consumption, recyclable, honest and fair in dealing with customers

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4
Q

csr considerations of COMMUNITY

A

use environmentally friendly processes, ensure sustainability of raw materials used, develop programs that benefit community.

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5
Q

importance of reviewing kpis

A

managers need to review strategies used to see if the change has been successful and has achieved desired objectives

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6
Q

how to review kpis

A

if improvement in kpis, strategies have been successful. if deterioration, review of change process is required to see where improvement can be made.

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7
Q

why kpis need to be reviewed

A

if kpis arent reviewed, managers wont know what to improve on.

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