characteristics of operations management

Question 1

similarities between a manufacturing organisation and a service organisation

Answer 1

provides an output, utilises technology, improves productivity, deals with customers and suppliers.

Question 2

differences of services

Answer 2

intangible, cannot be stored, modified for each customer, performed not produced.

Question 3

differences of manufacturing

Answer 3

tangible, can be stored, homogenous same for every customer, produced not performed.