lewin three step change model Flashcards
1
Q
unfreeze
A
preparing the organisation to accept that change is necessary.
2
Q
attributes of unfreeze
A
determine what needs change
ensure support from upper management
create need for change
3
Q
change
A
staff begin to resolve their uncertainty and look for new ways to do things.
4
Q
attributes of change
A
communicate often
dispel rumours
empower action
involve people in the process
5
Q
refreeze
A
ensure that the changes are used all the time, and that they are incorporated into everyday business.
6
Q
attributes of refreeze
A
anchor changes in the culture
provide support and training
celebrate succes
7
Q
benefits of lewins 3 step change
A
management can plan to implement the change required
creates confidence to embark on next change
