HCLP communication Flashcards
1
Q
what is a complaint?
A
any expression of dissatisfaction by a pt about a dental service or tx, whether justified or not
2
Q
what can you do to effectively communicate (CLEAR)?
A
connect
listen
empathise
ask
review and check
3
Q
when is it good to use plain language?
A
consent process
useful for complex options
when pts wont take your advice
giving OHI
4
Q
what guidelines are used for writing to pts?
A
Academy of Medical Royal Colleges
5
Q
what do you do if a pt contacts you through your private social media profile?
A
explain that it is not appropriate to mix social and professional relationships
direct them to your professional profile
