HCLP candour

Question 1

what is the duty of candour?

Answer 1

openness, transparency and candour throughout the health care system - being open and honest when something goes wrong

• put matters right
• offer an apology
• explain fully and promptly what has happened and the short and long term effects

Question 2

what must you do under duty of candour if something has gone wrong?

Answer 2

notify the pt
face-to-face meeting for explanation, understanding, questions, further investigations
review, written report and learning points

a written apology must be offered

put matters right - refer

Question 3

what triggers a statutory duty of candour in dentistry?

Answer 3

an increase in pt treatment e.g., #endo file
changes to the structure of the pts body e.g., wrong tooth xla
impairment of function which lasted for at least 28 days e.g., paraesthesia after hypochlorite incident
pain/ psychological harm that lasted at least 28 days e.g., accessed wrong tooth leaving pt with irreversible pulpitis