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FUNDAMENTALS IN NURSING PRACTICE > COMMUNICATION > Flashcards

COMMUNICATION Flashcards

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1
Q

Interchange of information between 2 or more people

A

Communication

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2
Q

stimulus to communicate

A

Referent

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3
Q

encoder / initiates the message

A

Sender

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4
Q

information transmitted by the sender

A

Message

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5
Q

way of transmitting the message; oral, written, etc

A

Medium

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6
Q

decoder / receives the message

A

Receiver

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7
Q

communication is successful when there is feedback

A

Feedback

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8
Q

Main purposes of communication

A

Influence and Gaining Information

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9
Q
  • Self-talk
  • Thinking about the message: before sending, while being sent, and after it is sent
  • Mental rehearsal to deliver a certain task
A

Intrapersonal

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10
Q
  • One to one interaction between the nurse and another person
  • Most frequently used in nursing
A

Interpersonal

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11
Q
  • occurs within an individual’s personal domain
  • Spiritual communication; praying
A

Transpersonal

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12
Q
  • Communication between a group of friends, workmates, etc.
  • Takes place between members of any group
A

Group Communication

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13
Q

can express enthusiasm, sadness, anger or amusement

A

Intonation

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14
Q

may indicate interest, anxiety, boredom, or fear

A

Pace of Speech

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15
Q

Includes the use of commonly understood words, brevity and completeness

A

Simplicity

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16
Q

saying precisely what is meant

A

Clarity

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17
Q

using the fewest words necessary

A

Brevity

17
Q

needs to be appropriate to ensure that words are heard

A

Timing

17
Q

Spoken words need to be altered in accordance with behavioral cues from the client

A

Adaptability

18
Q

Means worthiness of belief, trustworthiness, and reliability

A

Credibility

19
Q

Can be positive and powerful tool in the nurse-client relationships

A

Humor

20
Q

Touch, eye contact, facial expressions, posture, gait, gestures, general physical appearance, mode of dressing and grooming, sounds, silence

A

Non-verbal communication

21
Q

In what situations should emails not be used?

A
  • If urgent
  • Contains highly confidential information
  • Contains abnormal results
22
Q

0-1 ½ feet, characterized by body contact, heightened sensations of body heat and smell, low vocalization

A

Intimate

23
Q

1 ½ to 4 feet, moderate voice tones, body heat and smell are less noticeable

A

Proximal

24
Q

4 to 12 feet, clear visual perception of the whole person, body heat and odor and imperceptible, eye contact is increased, vocalizations are loud

A

Social Distance

25
Q

12 feet, requires loud and clear vocalization with careful enunciation

A

Public

26
Q

Individual considers as belonging to self

A

Territoriality

27
Q
  • Growth-facilitating process
  • Strives to achieve two basic goals:
    a. Help clients manage their problems, b. Help clients become better at helping themselves in their everyday lives
A

Helping Relationship / Nurse-Client Relationship

28
Q
  • Planning stage before the interview
  • Nurse gathers information about client before meeting the client face to face
A

Pre-interaction Phase

29
Q
  • Opening the relationship
  • Clarifying the problem
  • Structuring and formulating the contract
A

Introductory / Orientation Phase

30
Q

When does the orientation phase end?

A

When the problem is identified

31
Q

Nurse and client accomplished the tasks outlined in the introductory phase, enhance trust and rapport, and develop caring

A

Working Phase

32
Q

When does the working phase end?

A

When the client is independent to manage their own condition

33
Q

Often expected to be difficult and filled with ambivalence

A

Termination Phase

34
Q
  • Hallmark of the nurse-client relationship
  • Purposeful, directed toward a specific outcome
  • Non-judgmental and client-centered
A

Therapeutic Communication
(please read the ppt !!!)

35
Q

During this phase, it is necessary for nurses to inform the patient about the duration and indication of the Nurse-Client Relationship:

A

Introductory Phase

36
Q

This form of non-verbal communication is invasive in nature, but can be viewed as one of the most effective non-verbal ways to express caring if given with consent.

A

Touch

37
Q

This is the longest phase in the Nurse-Client Relationship.

A

Working Phase

38
Q

This is the most effective means of conveying a message because it guarantees immediate feedback.

A

Oral

39
Q

What is the important factor to know when communication is successful?

A

Feedback

40
Q

What should be our normal proxemics with our patient?

A

3-6 feet

FUNDAMENTALS IN NURSING PRACTICE (38 decks)

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