COMMUNICATION

Question 1

Interchange of information between 2 or more people

Answer 1

Communication

Question 2

stimulus to communicate

Answer 2

Referent

Question 3

encoder / initiates the message

Answer 3

Sender

Question 4

information transmitted by the sender

Answer 4

Message

Question 5

way of transmitting the message; oral, written, etc

Answer 5

Medium

Question 6

decoder / receives the message

Answer 6

Receiver

Question 7

communication is successful when there is feedback

Answer 7

Feedback

Question 8

Main purposes of communication

Answer 8

Influence and Gaining Information

Question 9

• Self-talk
• Thinking about the message: before sending, while being sent, and after it is sent
• Mental rehearsal to deliver a certain task

Answer 9

Intrapersonal

Question 10

• One to one interaction between the nurse and another person
• Most frequently used in nursing

Answer 10

Interpersonal

Question 11

• occurs within an individual’s personal domain
• Spiritual communication; praying

Answer 11

Transpersonal

Question 12

• Communication between a group of friends, workmates, etc.
• Takes place between members of any group

Answer 12

Group Communication

Question 13

can express enthusiasm, sadness, anger or amusement

Answer 13

Intonation

Question 14

may indicate interest, anxiety, boredom, or fear

Answer 14

Pace of Speech

Question 15

Includes the use of commonly understood words, brevity and completeness

Answer 15

Simplicity

Question 16

saying precisely what is meant

Answer 16

Clarity

Question 17

using the fewest words necessary

Answer 17

Brevity

Question 17

needs to be appropriate to ensure that words are heard

Answer 17

Timing

Question 17

Spoken words need to be altered in accordance with behavioral cues from the client

Answer 17

Adaptability

Question 18

Means worthiness of belief, trustworthiness, and reliability

Answer 18

Credibility

Question 19

Can be positive and powerful tool in the nurse-client relationships

Answer 19

Humor

Question 20

Touch, eye contact, facial expressions, posture, gait, gestures, general physical appearance, mode of dressing and grooming, sounds, silence

Answer 20

Non-verbal communication

Question 21

In what situations should emails not be used?

Answer 21

• If urgent
• Contains highly confidential information
• Contains abnormal results

Question 22

0-1 ½ feet, characterized by body contact, heightened sensations of body heat and smell, low vocalization

Answer 22

Intimate

Question 23

1 ½ to 4 feet, moderate voice tones, body heat and smell are less noticeable

Answer 23

Proximal

Question 24

4 to 12 feet, clear visual perception of the whole person, body heat and odor and imperceptible, eye contact is increased, vocalizations are loud

Answer 24

Social Distance

Question 25

12 feet, requires loud and clear vocalization with careful enunciation

Answer 25

Public

Question 26

Individual considers as belonging to self

Answer 26

Territoriality

Question 27

- Growth-facilitating process - Strives to achieve two basic goals: a. Help clients manage their problems, b. Help clients become better at helping themselves in their everyday lives

Answer 27

Helping Relationship / Nurse-Client Relationship

Question 28

- Planning stage before the interview - Nurse gathers information about client before meeting the client face to face

Answer 28

Pre-interaction Phase

Question 29

- Opening the relationship - Clarifying the problem - Structuring and formulating the contract

Answer 29

Introductory / Orientation Phase

Question 30

When does the orientation phase end?

Answer 30

When the problem is identified

Question 31

Nurse and client accomplished the tasks outlined in the introductory phase, enhance trust and rapport, and develop caring

Answer 31

Working Phase

Question 32

When does the working phase end?

Answer 32

When the client is independent to manage their own condition

Question 33

Often expected to be difficult and filled with ambivalence

Answer 33

Termination Phase

Question 34

- Hallmark of the nurse-client relationship - Purposeful, directed toward a specific outcome - Non-judgmental and client-centered

Answer 34

Therapeutic Communication (please read the ppt !!!)

Question 35

During this phase, it is necessary for nurses to inform the patient about the duration and indication of the Nurse-Client Relationship:

Answer 35

Introductory Phase

Question 36

This form of non-verbal communication is invasive in nature, but can be viewed as one of the most effective non-verbal ways to express caring if given with consent.

Answer 36

Touch

Question 37

This is the longest phase in the Nurse-Client Relationship.

Answer 37

Working Phase

Question 38

This is the most effective means of conveying a message because it guarantees immediate feedback.

Answer 38

Oral

Question 39

What is the important factor to know when communication is successful?

Answer 39

Feedback

Question 40

What should be our normal proxemics with our patient?

Answer 40

3-6 feet