Chapter 6

Question 1

paraphrasing

Answer 1

restating another’s message in your own words

Question 2

the sender / encoder

Answer 2

one who creates and sends message

Question 3

the message

Answer 3

the information needing to be conveyed

Question 4

the channel / medium

Answer 4

the means to convey the message (text, video, face-to-face, etc.)

Question 5

the receiver

Answer 5

individual(s) message is for

Question 6

decoding

Answer 6

receiver begins to interpret / translate the message

Question 7

the feedback

Answer 7

response to the sender’s message

Question 8

steps to addressing the patient

Answer 8

greet by title and introduce yourself and ask for preferred name; no other intimate names (“mrs/mr/miss/dr… I will be your CNA, is there a title you would prefer me to call you?)

Question 9

holism

Answer 9

consider the whole person; physcial, psychological, social, spiritual

Question 10

gender identity

Answer 10

person’s sense / feeling on their own gender (male, female, other)

Question 11

need

Answer 11

necessary / desired for maintaining life / mental well-being

Question 12

maslow’s hierarchy of needs

Answer 12

1) physiological
2) safety
3) love / belonging
4) esteem
5) self-actualization
need first ones to address later ones

Question 12

3) love and belonging needs

Answer 12

friendship, intimacy, family, sense of connection

Question 13

1) physiological needs

Answer 13

air, food, water, shelter, sleep, clothing, reproduction

Question 14

2) safety needs

Answer 14

personal security, employment, resources, health, property

Question 15

4) esteem needs

Answer 15

respect, self-esteem, status, recognition, strength, freedom

Question 16

5) self-actualization

Answer 16

desire to become what is most wanted

Question 17

esteem

Answer 17

worth / value / opinion one has of another

Question 18

self-esteem

Answer 18

views of ones own usefulness & value

Question 19

culture

Answer 19

characteristics of a group of people (language, values, beliefs, habits, likes, dislikes, customs, etc.)

Question 20

religion

Answer 20

spiritual beliefs / needs / practices

Question 21

perception

Answer 21

way people view subjects / people; everyone is different (more open or close minded)

Question 22

risk factor

Answer 22

something that increases chance of illness / injury

Question 23

controlled risk

Answer 23

participating in health risks; smoking, eating wrong, etc.

Question 24

uncontrolled risk

Answer 24

unwilling participation in health risks; history of heart disease, cancer, etc.

Question 25

communication

Answer 25

exchange on info

Question 26

verbal communication

Answer 26

written / spoken words

Question 27

rules of verbal communication

Answer 27

eye level, eye contact, facing them, clear and concise, even / calm tone, being KIND and PATIENT

Question 28

nonverbal communication

Answer 28

no word usage

Question 29

effective techniques in communication

Answer 29

1) active listening 2) focusing on feelings 3) providing feedback 4) observe non-verbals cues 5) defuse anger

Question 30

1) active listening techniques

Answer 30

face person, eye contact, lean-in, verbal confirmation (nodding head, etc.), repeat or ask questions

Question 31

2) focusing on feelings techniques

Answer 31

focus on specific topics and figure out why they're feeling a certain way

Question 32

3) providing feedback techniques

Answer 32

verbal / nonverbal responses to what is said

Question 33

4) observing non-verbal cues techniques

Answer 33

mindful of the persons and your own body language (expressions, gestures, posture, gait, eye contact, etc.)

Question 34

5) defusing anger techniques

Answer 34

act professionally and calm, listen to their concerns, give needed care, do not take personally and tell nurse

Question 35

body language

Answer 35

nonverbal cues

Question 36

disability

Answer 36

lost / absent / impaired physical / mental function