Chapter 1: Personnel Management Flashcards
Name four types of skills that managers need to have
1- technical skills
2- conceptual skills
3- communication skills
4- people skills
Which of the following best describes conceptual skills? A- perform a procedure B- communicate clearly C- think analytically or creatively D- motivate and encourage others
C- think analytically or creatively
True or False:
Good communication skills decrease in importance as an individual climbs the management ladder
False
Which of the following is NOT one of the steps involved in goal-setting?
A- determine the allocation of resources to attain the goal
B- identify the goal
C- decide on a strategy to achieve the goal
D- assess if the goal has been reached
D- assess if the goal has been reached
A basic principle for staffing a facility is to:
A- review all activities and eliminate what you can in order to do only the most necessary tasks with the least number of employees
B- divide the workload based on what tasks and average person can reasonably accomplish within the regular working hours
C- rotate the work assignments monthly or bimonthly
D- distribute the tasks according to the employees preferences
B- divide the workload based on what tasks an average person can reasonably accomplish within the regular working hours
Which of the following is NOT a recommendation for the hiring process?
A- the job description should be complete and specific as possible
B- the present staff is a good source to identify qualified candidates
C- any statement on the physical requirements of the job should focus on the capability of the applicant to perform the job
D- the candidate may be asked personal questions about marital status and religious affiliation during the interview
D- the candidate may be asked personal questions about marital status and religious affiliation during the interview
True or false:
Asking about the applicant’s views on the use of animals in research is NOT appropriate
False
An example of an activity that reflects the transcendence level in Maslow’s hierarchy of needs is:
A- conducting performance appraisals
B- mentoring a subordinate
C- giving bonus to exceptional employees
D- playing softball on the company team
B- mentoring a subordinate
An example of a way to avoid high employee turnover is to:
A- make sure that each individual does the same task all the time
B- provide quarterly bonuses
C- offer flexible work hours
D- avoid commenting on minor performance problems
C- offer flexible work hours
If it becomes necessary for the supervisor to get involved in a conflict between two employees what is the best first step to resolve the situation?
A- request that the individuals discuss their grievances in a staff meeting
B- have them describe in writing specific actions they find objectionable
C- require that they meet with a representative of the Human Resources department
D- listen to the grievances and impose a solution
B- have them describe in writing specific actions they find objectionable
The performance standards used for performance appraisals should be: A- measurable B- general C- short D- acceptable
A- measurable
True or false:
It is best to set very high performance standards so that only the very best employees meet the standards.
False
Name at least three steps that may be taken before firing an employee is considered
1- verbal reprimand
2- written reprimand
3- suspension
4- demotion
Where should the organization’s policies be described?
They should be defined in the employee handbook
Developing a reporting structure can be classified as what kind of activity? A- staffing B- motivating C- disciplining D- organizing
D- Organizing
According to Maslov’s hierarchy of needs, giving an employee a promotion would help satisfy which type of need?
Esteem
Which of the following is a basic principle that should be used when staffing a facility?
A- review all activities and eliminate what you can in order to do only the most necessary tasks with the least number of employees
B- Distribute the tasks according to the employees’ preferences
C- divide the workload so that an average person can reasonably accomplish that tasks within the regular working hours
D-rotate the work assignments monthly or bi-monthly
C- divide the workload so that an average person can reasonably accomplish the tasks within the regular working hours
The performance standards used for performance appraisals should be: A- acceptable B- general C- measurable D- short
C- measureable
Which approach would be the best way to avoid high employee turnover?
A- avoid commenting on minor performance problems
B- provide mentoring to meet goals
C- limit each employee to the same task all the time
D- offer flexible work hours
D- offer flexible work hours
What does “Performance standards should be measurable” mean?
There should be an objective way to determine that a task was done adequately
Who usually establishes the majority of the unit’s goals?
Upper-level management
Which definition best describes conceptual skills?
A- the ability to motivate and encourage others
B- the ability to communicate clearly
C- the ability to think analytically or creatively
D- the ability to perform a procedure
C- the ability to think analytically or creatively
If it becomes necessary for the supervisor to get involved in a conflict between two employees, a good approach is to:
A- request that the individuals discuss their grievances in a staff meeting
B- listen to the grievances and impose a solution
C- require that they meet with a representative of the Human Resources department
D- have then describe in writing specific actions they find objectionable
D- have them describe in writing specific actions they find objectionable
What best describes “organizing”? A- assessing resources B- looking at the “whole picture” C- establishing a structure D- allocating resources
C- establishing a structure
