Annex F12 Customer Service Help Desk Flashcards
0
Q
Help Desk
A
An aspect of customer service which provides the central interface between users and technicians who support them
1
Q
Customer Service
A
Process by which the needs of your customers are met through customer centric, solution oriented and proactive measures
2
Q
Components of Customer Service Plan
A
- User/Customer education
- Helpdesk procedures
- System/Unit responsibilities
