5/209.15 PENDING CALLS FOR SERVICE Flashcards
Emergency calls will be dispatched to on-shift units up to the _________of their shift. This applies to all shifts. The area supervisor will be notified immediately of emergency calls that are pending. If no patrol units are available, Communications will dispatch the area supervisor to the emergency.
conclusion
The Communications Bureau will dispatch shift units to routine calls (including report calls) up to ______minutes before the conclusion of their shift. Report calls will not be held for a cadet or patrol services representative unit when area units are clear and not responding to higher priority calls.
45
Sergeants will work with the channel dispatcher and advise of any schedule changes, directed patrol activity (DPA), training, special assignments, etc. to ensure the best customer service to the community, T/F?
True
Once a sergeant has been advised of calls holding in excess of 60 minutes, the area sergeant will monitor the call in question. If the call continues to hold in excess of ___ minutes, it is the responsibility of the area sergeant to contact the person reporting and advises of the extended delay and/or offer other possible resolutions, i.e., hold for next available unit or request a unit from a neighboring area to assist.
90
When a call is canceled or held by direction of the area sergeant, the area sergeant will contact the PR and advise of the reason for ________ or time delay and update the event accordingly via telephone call or radio broadcast.
cancellation
For in-custody events, At 90 minutes, unless emergency circumstances exist, the area sergeant will have an officer sent to the call. This will include the area sergeant requesting officers from a neighboring area command, T/F?
True
When it is not possible to have a unit enroute on an in custody call at the 90 minute mark due to emergency calls or pending calls of a higher priority where the potential for_______ or escalation exists (e.g., domestic violence, suicidal subject, or suspicious person), the area sergeant will contact the PR to advise of the extended delay and update the event detailing the reason for the extended delay via telephone call, radio broadcast, or MDT.
violence
