4.5 Explain Ways In Which Conflcit can Be addressed

Question 1

What are the ways in which conflict can be addressed ?

Answer 1

Collaborating
Competing
Accommodating

Question 2

What does collaborating involve ?

Answer 2

Collaborating involves working together to find a solution that satisfies the needs of all parties involved .

Question 3

When satisfying the needs of all parties involved what can both parties in conflict do ?

Answer 3

Both parties in conflict can satisfy their own goals and concerns but not to the detriment of the other party

Question 4

How can both parties in conflict satisfy their own goals and concerns but not to the detriment of the other party ?

Answer 4

By listening to each others perspectives to reach a mutually beneficial solution to conflict

Question 5

What happens when both sets of conflict it too important to be comprised and what must be done before what?

Answer 5

It confronts differences of information and ideas which must be shared before setting on the best course of action

Question 6

How can the project manager set in the best course of action ?

Answer 6

Through brainstorming

Question 7

What can collaborating help to build ?

Answer 7

Trust

Question 8

What is the collaborating approach often referred to as and why

Answer 8

The WIN-WIN approach as the final solution should be advantageous for both parties involved.

Question 9

When collaborating reaching what type of solution is important ?

Answer 9

Integrative

Question 10

What does competing involve ?

Answer 10

Competing involves on part winning the conflict at the expense of the other part

Question 11

When is the competing approach usually used ?

Answer 11

It is usually used when a quick and decisive action is required or when one party has more power or expertise that the other .

Question 12

What type of approach is competing and when it is effective ?

Answer 12

This is a win-loose approach and is effective when the stakes are high or when a quick decision is needed

Question 13

What is a negative about the competing approach and why ?

Answer 13

It can damage relationships and Lead to long term problems in the future as it can strain relationships and collaboration

Question 14

What does competing undermine ?

Answer 14

As it undermines trust and mutual respect

Question 15

What does accommodating involve ?

Answer 15

Accommodating involves on party giving into the other parties demand

Question 16

Why would one party give into the other party’s demands?

Answer 16

Because they believe that the relationship with the party is more important than the situation and to maintain cooperation , harmony and stability

Question 17

When accommodating what does the party one to maintain ?

Answer 17

Cooperation , harmony and stability

Question 18

When can accommodating be effective ?

Answer 18

Accommodating can be effective in situations where the conflict is minor and the relationship between parties is critical

Question 19

What can accommodating lead to and what does it promote ?

Answer 19

It can lead to personal dissatisfaction but promotes harmony and relationship preservation

Question 20

Collaborating involves ________ to find a _______ that ________ the needs of all _________, where both parties can __________ their own ______ and ________ but not to the __________ of the _______________ by _________ to each others __________ to ________ a mutually _____________.

Answer 20

Working together
Solution that satisfies of al parties involved
Where both parties can satisfy their own
Goals and concerns
Not to detriment of the other party
By listening to each other perspective
Reach a mutually beneficial solution

Question 21

Reaching an _________ solution is _________ and when both _________ of _________ are too ________ to __________ it ________ a _________ in _________ and _______ that must be ________ before ________ on the _________________ which the _________ can do through _________

Answer 21

Integrative solution is important
Sets of concerns are too important to compromise
It confronts a difference in ideas and information
That must be shared before settling on
The best course of action
Which the project manager can do through Brainstorming

Question 22

Collaborating can build _________ and is often referred to as a ________________ because the _____________ must be _____________ to both ___________ where both _______________

Answer 22

Trust and often referred to
as a win-win approach
Because the final solution must be
Advantageous to both parties involved
Where both parties can gain

Question 23

Competing involves one party ____________ the _____ at the _________ of the ___________ and is usually used when _________ and _______ action is required or when one party has more ________ and _______ than the other.

Answer 23

Winning the conflict
Expense of the other party
Usually used when on party has more
Power or expertise than the other

Question 24

Competing is a ________________ and is _______ when the _________ or when a __________ is needed but can ______________ relationships and lead to ______________ as it can __________ relationships and __________ because it ________________ and __________

Answer 24

Win loose
Effective
The stakes are high or
When a quick decision is needed
Damage relationships and lead to long term problems
Because it can strain relationships and collaboration
Undermines trust and mutual respect

Question 25

Accommodating involves one party _____________ of the other _________ because they _______ that the _________ is more ________ than the __________ and to ________ _______, _________ and _____________.

Answer 25

Giving into the demands of the other party
Believe that the relationship is more important
That the conflict
And to maintain harmony , stability and cooperation

Question 26

Accommodating is effective when _______________ and the _______ between _______ is __________ however it can lead to ___________ but _____________ and ___________

Answer 26

The conflict is minor
Relationship between parties is critical
Personal dissatisfaction but promotes harmony and relationship preservation